ES450 - BootStrap and ALMS issue

We have the ES450 with the latest firmware 4.9. In the services tab, we tried to connect to the ALMS software and when we press the button to connect, we get a bootstrap error and won’t connect to the ALMs.

Thanks for any insight

Make sure your firmware matches what ALMS you are trying to connect to.

Eg: LWM2M Firmware connects to LWM2M. Or MSCI to MSCI. You also have the option to change the ALMS Protocol to Try LWM2M, Failback AVMS"