EM9190, crash dump archive?

Hello

I am currently troubleshooting a device that sporadically looses LTE connection. It has a EM9190 Module with GENERIC 03.09.03.00 FW version.

There is no crashdumps when i do AT!GCDUMP, but I’ve noticed \ProgramData\Sierra Wireless\Logs\GCDArchive keeps growing with a correspondanse to when the device disconnects.

Is this the crash dump archive, and is it possible to interpret the content somehow?

Did you observe the module got reset?
(you can use a SIM with SIM pin, if there is reset, the SIM PIN will enable again)

I did not observe, but our MDM tells the device went offline.

The SIM does not have PIN.

The SwiServiceR log is also active at the same time as the device disconnects.

You can enable sim pin, right?

Btw, do you see problem with latest firmware?
Your firmware version is a bit old

I can enable PIN, but it’s used on a kiosk with lockdown, so I would rather not, but can do for test purpose later.

I can also download new fw.

But is the .gcd files crashdumps?

I don’t know what gcd file is.

As i know, if you need to get crash dump for further analysis, you need to contact distributor to get specific debug bootloader