EM7565 problem connecting to Verizon

IoT Modules MC/EM Series
1

I’m running GoldenOrb on a router and am having problems getting the EM7565 to connect to Verizon. The SIM works fine when I put it in an Android phone.

ati
Manufacturer: Sierra Wireless, Incorporated
Model: EM7565
Revision: SWI9X50C_01.08.04.00 dbb5d0 jenkins 2018/08/21 21:40:11
IMEI: 353533100178600
IMEI SV: 8
FSN: UF921274190215
+GCAP: +CGSM,+DS,+ES

OK

AT+CPIN?
+CPIN: READY

OK

AT!IMPREF?
!IMPREF:
preferred fw version: 01.08.04.00
preferred carrier name: VERIZON
preferred config name: VERIZON_002.015_001
current fw version: 01.08.04.00
current carrier name: VERIZON
current config name: VERIZON_002.015_001

OK

AT+COPS?
+COPS: 0

OK

AT+CGDCONT?
+CGDCONT: 1,“IPV4V6”,“VZWINTERNET”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0
+CGDCONT: 2,“IPV4V6”,“vzwadmin”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0
+CGDCONT: 3,“IPV4V6”,“vzwinternet”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0
+CGDCONT: 4,“IPV4V6”,“vzwapp”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0
+CGDCONT: 5,“IPV4V6”,“vzw800”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0
+CGDCONT: 6,“IPV4V6”,“vzwclass6”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0

OK

AT!GSTATUS?
!GSTATUS:
Current Time: 5304 Temperature: 23
Reset Counter: 3 Mode: ONLINE
System mode: LTE PS state: Not attached
LTE band: B2 LTE bw: 20 MHz
LTE Rx chan: 800 LTE Tx chan: 18800
LTE SSC1 state:NOT ASSIGNED
LTE SSC2 state:NOT ASSIGNED
LTE SSC3 state:NOT ASSIGNED
LTE SSC4 state:NOT ASSIGNED
EMM state: Deregistered Limited Service
RRC state: RRC Idle
IMS reg state: No Srv IMS mode: Normal

PCC RxM RSSI: -70 PCC RxM RSRP: -102
PCC RxD RSSI: -67 PCC RxD RSRP: -99
Tx Power: – TAC: 8b43 (35651)
RSRQ (dB): -12.4 Cell ID: 0a135209 (169038345)
SINR (dB): 5.4

OK

2

Hi @carshopper2010

Could you please provide some information about your module and SIM card using the below commands?

AT!ENTERCND=“A710”
AT+CPIN?
AT!BAND=?
AT!BAND?
AT+COPS=?
AT!PRIID?
AT!IMAGE?
AT!HWID?
AT!PCINFO?

Please try restarting the router.

3

Hi Donald,

Rebooting made no difference. Here are the results of the commands you requested.

AT!ENTERCND=“A710”
OK
AT+CPIN?
+CPIN: READY

OK
AT!BAND=?
Index, Name, GW Band Mask L Band Mask 1 L Band Mask 2 TDS Band Mask L Band Mask 3 L Band Mask 4
00, All bands 100600000EC00000 000000000000101A 0000000000000002 0000000000000000 0000000000000000 0000000000000000
01, Europe 3G 0002000000400000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000
02, North America 3G 0000000004800000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000
06, Europe 0002000000400000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000
07, North America 0000000004800000 000000000000101A 0000000000000002 0000000000000000 0000000000000000 0000000000000000
08, WCDMA ALL 100600000EC00000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000
09, LTE ALL 0000000000000000 000000000000101A 0000000000000002 0000000000000000 0000000000000000 0000000000000000

                                                                0000000000000002 - B66    
                                               0000000000001000 - B13    
                                               0000000000000010 - B5     
                                               0000000000000008 - B4     
                                               0000000000000002 - B2     
                              1000000000000000 - B19 (850)
                              0004000000000000 - B9 (1700)
                              0002000000000000 - B8  (900)
                              0000000008000000 - B6  (800)
                              0000000004000000 - B5  (850)
                              0000000002000000 - B4 (1700)
                              0000000000800000 - B2 (1900)
                              0000000000400000 - B1 (2100)

OK
AT!BAND?
Index, Name, GW Band Mask L Band Mask 1 TDS Band Mask L Band Mask 2 L Band Mask 3 L Band Mask 4
09, LTE ALL 0000000000000000 000000000000101A 0000000000000000 0000000000000002 0000000000000000 0000000000000000

OK
AT+COPS=?
+COPS: (1,"Verizon ","Verizon ",“311480”,7),(3,“T-Mobile”,“T-Mobile”,“310260”,7),(1,“313 100”,“313 100”,“313100”,7),(1,“Extended Network”,“Extended”,“310410”,7),(1,“311 490”,“311 490”,“311490”,7),(0,1,2,3,4),(0,1,2)

OK
AT!PRIID?
PRI Part Number: 9908685
Revision: 002.003
Customer: Generic-M2M

Carrier PRI: 9999999_9907257_SWI9X50C_01.08.04.00_00_VERIZON_002.015_001
Carrier PRI: 9999999_9907258_SWI9X50C_01.07.02.00_00_ATT_002.008_004
Carrier PRI: 9999999_9907259_SWI9X50C_01.08.04.00_00_GENERIC_002.011_000
Carrier PRI: 9999999_9908789_SWI9X50C_01.08.04.00_00_SIERRA_002.001_000

OK
AT!IMAGE?
TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID
FW 1 GOOD 128 0 0 ?? 01.08.04.00?
FW 2 GOOD 1 0 0 ?? 01.07.02.00?
FW 3 GOOD 127 0 0 ?? 01.11.00.00?
FW 4 EMPTY 0 0 0
Max FW images: 4
Active FW image is at slot 1

TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID
PRI FF GOOD 0 0 0 002.008_004 01.07.02.00_ATT
PRI FF GOOD 0 0 0 002.011_000 01.08.04.00_GENERIC
PRI FF GOOD 0 0 0 002.001_000 01.08.04.00_SIERRA
PRI FF GOOD 0 0 0 002.015_001 01.08.04.00_VERIZON
Max PRI images: 50

OK
AT!HWID?
Revision: 1.5

OK
AT!PCINFO?
State: Online
LPM voters - Temp:0, Volt:0, User:0, W_DISABLE:0, IMSWITCH:0, BIOS:0, LWM2M:0, OMADM:0, FOTA:0, RFCAL:0
LPM persistence - None

OK

AT!GSTATUS?
!GSTATUS:
Current Time: 747 Temperature: 24
Reset Counter: 1 Mode: ONLINE
System mode: LTE PS state: Not attached
LTE band: B66 LTE bw: 10 MHz
LTE Rx chan: 0 LTE Tx chan: 132022
LTE SSC1 state:NOT ASSIGNED
LTE SSC2 state:NOT ASSIGNED
LTE SSC3 state:NOT ASSIGNED
LTE SSC4 state:NOT ASSIGNED
EMM state: Deregistered Limited Service
RRC state: RRC Idle
IMS reg state: No Srv IMS mode: Normal

PCC RxM RSSI: -70 PCC RxM RSRP: -103
PCC RxD RSSI: -61 PCC RxD RSRP: -92
Tx Power: – TAC: 8b43 (35651)
RSRQ (dB): -14.3 Cell ID: 0a135217 (169038359)
SINR (dB): 12.0

OK

4

Hi @carshopper2010

  1. Please try with all band and empty APN:
    AT!ENTERCND=“A710”
    AT!BAND=0
    AT+CGDCONT=3,“IPV4V6”,""
    AT!RESET
  2. Please post the output of the following commands:
    AT+CREG?
    AT+CEREG?
    AT!GSTATUS?
    AT!BAND?
    AT!SELRAT?