I have tried to connect my EM7565 to my computer with a m.2 to usb adapter, but when I do the device only shows up as an unknown usb. No additional com ports. I have tried to uninstall and reinstall many different Sierra Wireless drivers to get it to recognize the EM7565 but still nothing works. Is there anything I can do or is the modem completely bricked?
I also tried lsusb in ubuntu and Sierra Wireless is not showing up. Last, I tried usb-devices and got the same result.
Update: attempted to find if the computer can communicate with the modem and it completely fails. sudo dmesg | grep cdc comes back with nothing. Running sudo tail -f /var/log/syslog and watching when I plug in the modem I get a failed result to connect:
"ubuntu@ubuntu:~$ tail -f /var/log/syslog
Aug 25 20:44:45 ubuntu kernel: [ 2524.602056] usb usb3-port2: unable to enumerate USB device
Aug 25 20:44:36 ubuntu gvfsd-metadata[2697]: message repeated 17 times: [ g_udev_device_has_property: assertion ‘G_UDEV_IS_DEVICE (device)’ failed]
Aug 25 20:44:49 ubuntu nautilus[6969]: g_key_file_load_from_file: assertion ‘file != NULL’ failed
Aug 25 20:44:49 ubuntu nautilus[6969]: Could not establish a connection to Tracker: Failed to load SPARQL backend: Key file does not have group “DomainOntology”
Aug 25 20:44:49 ubuntu nautilus[6969]: g_queue_pop_head: assertion ‘queue != NULL’ failed
Aug 25 20:44:49 ubuntu nautilus[6969]: g_queue_pop_head: assertion ‘queue != NULL’ failed
Aug 25 20:44:49 ubuntu gvfsd-metadata[2697]: g_udev_device_has_property: assertion ‘G_UDEV_IS_DEVICE (device)’ failed
Aug 25 20:44:49 ubuntu gvfsd-metadata[2697]: message repeated 185 times: [ g_udev_device_has_property: assertion ‘G_UDEV_IS_DEVICE (device)’ failed]
Aug 25 20:44:51 ubuntu nautilus[6969]: g_queue_pop_head: assertion ‘queue != NULL’ failed
Aug 25 20:45:57 ubuntu gvfsd-metadata[2697]: g_udev_device_has_property: assertion ‘G_UDEV_IS_DEVICE (device)’ failed
Aug 25 20:47:29 ubuntu kernel: [ 2688.735403] usb 3-2: new full-speed USB device number 12 using xhci_hcd
Aug 25 20:47:29 ubuntu kernel: [ 2688.863489] usb 3-2: device descriptor read/64, error -71
Aug 25 20:47:30 ubuntu kernel: [ 2689.099496] usb 3-2: device descriptor read/64, error -71
Aug 25 20:47:30 ubuntu kernel: [ 2689.335476] usb 3-2: new full-speed USB device number 13 using xhci_hcd
Aug 25 20:47:30 ubuntu kernel: [ 2689.463483] usb 3-2: device descriptor read/64, error -71
Aug 25 20:47:30 ubuntu kernel: [ 2689.699504] usb 3-2: device descriptor read/64, error -71
Aug 25 20:47:30 ubuntu kernel: [ 2689.807568] usb usb3-port2: attempt power cycle
Aug 25 20:47:31 ubuntu kernel: [ 2690.459442] usb 3-2: new full-speed USB device number 14 using xhci_hcd
Aug 25 20:47:31 ubuntu kernel: [ 2690.459658] usb 3-2: Device not responding to setup address.
Aug 25 20:47:31 ubuntu kernel: [ 2690.667543] usb 3-2: Device not responding to setup address.
Aug 25 20:47:31 ubuntu kernel: [ 2690.875424] usb 3-2: device not accepting address 14, error -71
Aug 25 20:47:32 ubuntu kernel: [ 2691.003422] usb 3-2: new full-speed USB device number 15 using xhci_hcd
Aug 25 20:47:32 ubuntu kernel: [ 2691.003639] usb 3-2: Device not responding to setup address.
Aug 25 20:47:32 ubuntu kernel: [ 2691.211532] usb 3-2: Device not responding to setup address.
Aug 25 20:47:32 ubuntu kernel: [ 2691.419400] usb 3-2: device not accepting address 15, error -71
Aug 25 20:47:32 ubuntu kernel: [ 2691.419517] usb usb3-port2: unable to enumerate USB device
"
It appears I have somehow completely bricked the modem and there is absolutely no communication with it anymore.
All I attempted to do is get it into MBIB mode by running:
AT!ENTERCND=“A710”
AT!USBCOMP=1,3,1009
AT!RESET
And yes I am sure I typed 1,3,1009 and not 1,1,1009.