EM7565 Can't surf the Internet

The problem


Get modem status - can’t read modem information,
AT command can’t run,
View EM7565 version information from the adapter board as follows
image
Is there any way to repair it

seems your USB driver has problem, are you installing GobiSerial driver?
What did you see in dmesg about the ttyUSB port?

H i jyijyi
The GobiSerial driver has been installed OK
No information about the ttyUSB port is displayed

then that means USB port cannot be enumerated when USB cable connected to the host.
Here is my test on Ubuntu PC:

[892787.451840] usb 3-6: New USB device found, idVendor=1199, idProduct=9091
[892787.451848] usb 3-6: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[892787.451854] usb 3-6: Product: Sierra Wireless EM7565 Qualcomm\xffffffc2\xffffffae\xffffffae Snapdragon\xffffffe2\xffffff84\xffffffa2\xffffff84\xffffffa2 X16 LTE-A
[892787.451860] usb 3-6: Manufacturer: Sierra Wireless, Incorporated
[892787.451866] usb 3-6: SerialNumber: UF91358010021505
[892787.453838] GobiSerial 3-6:1.0: GobiSerial converter detected
[892787.454117] usb 3-6: GobiSerial converter now attached to ttyUSB0
[892787.454806] GobiSerial 3-6:1.2: GobiSerial converter detected
[892787.454916] usb 3-6: GobiSerial converter now attached to ttyUSB1
[892787.455498] GobiSerial 3-6:1.3: GobiSerial converter detected
[892787.455557] usb 3-6: GobiSerial converter now attached to ttyUSB2
[892787.455810] QMAP Disabled
[892787.456412] GobiNet 3-6:1.8 eth1: register ‘GobiNet’ at usb-0000:00:14.0-6, GobiNet Ethernet Device, 5e:e4:09:45:f5:59
[892787.456643] USB Speed : USB 2.0
owner@CNHKG-EX-001367:~/Yocto/WP76/R13.3/yocto/lk$ ls /dev/ttyUSB*
/dev/ttyUSB0 /dev/ttyUSB1 /dev/ttyUSB2

@wangk

So are you trying to perform a PPP dial up through the AT command port or are you trying to use the RMNet interface (at!scact=1,1)?

As @jyijyi hs has there is no information on the ports being enumerated on the system, the AT command port is normally the third port that comes up you are using a ttyS0 or at least ttyUSB, I would have expected it to be ttyUSB2 as the AT command port for you to run the gstatus command you are trying with.

Regards

Matt

@mlw
Use the RMNet interface,Do you have any good instructions for me。
thanks

if the GobiNet driver is working, you can use QMI SDK instead of AT command to start the rmnet interface.

@wangk,

Try the attached file.

1aec569af75a1ab07c66bf85086071fc482f614b.docx (347.1 KB) .

Regards

Matt

@mlw
Does this document apply to Windows
thank

In window, you need to install usb driver and skylight

@wangk

No it does not apply to Windows, only Linux, as @jyijyi says if yoiu want to use Windows then Skylight is by far and away the best option.

Regards

Matt