EM7355 - no sim inserted

All drivers are properly set and see inside device manager the hardware yet I continue to get no sim inserted.

Panasonic Toughbook
Windows 8.1 Pro – 64bit OS

Sierra Wireless Mobile Broadband NIC
Driver date: 05/25/2018
Version: 18.5.1050.99

  • I updated latest firmware and software directly from Sierra. ANy ideas? Bad SIM CARD?