ALMS Registration Expired Red Comm Status Green Sync Status

I have several RV50 and RV55 devices that were communicating great with ALMS and then just stopped. In ALMS it says “Registration Expired”. The devices are online and I can click on the IP address and open the login page from ALMS but the Comm status is RED and the Sync status is GREEN. How is that possible? It’s synced but can’t communicate? WTH?

More and more of my devices are doing this. I need assistance with this please.

Hi @Mitzi.Smith ,
Please try reset your devices then try again.
If it doesn’t work, please try reset factory and then try again
If the issue still happens, please share with me the screenshot of the issue.

Thanks,

Hi there,

I will try rebooting these devices again but they are in production in the field and are located in different states, out on well pads and cannot be reset to factory without someone being on site in case something goes wrong. This isn’t feasible for us.

This is a screenshot of one of the devices with the issue and there are many others. Green Sync, Red Comm and Registration Expired at the bottom in red circles to make it easier to see what I’m trying to explain.

Thank you for your assistance with this!