Hi, we have purchased our first AirLink LX40.
I think the installer (external company) powered up the router before the installer installed the local sim card in the router. We had already registered the router in the cloud (AirVantage Platform).
Should we perform a complete factory reset (and leave the sim in the device??) or what do you suggest.
I contacted support yesterday but no response yet.
Looking at the system carrier I can only view the e-sim carrier that comes with the router.
I cannot upgrade the firmware or carry out any other operations except rebooting the device.
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We do not wish to pay per month???
Month to date data usage 2.07 MB Pay per use
Product Reference offer AirLink Complete
Thank you in advance for your help