AceNet Error - Autoregistration failed : gateway already lin

Connectivity and Cloud Services Device Management
1

I’m trying to activate the GX440 to report to AirVantage, but I got this error on AceManager

“AceNet Error - Autoregistration failed : gateway already linked to an invalid system”

and on the AirVantage’s registration page, I got the unit listed, but it has a yellow warning icon, and show the unit name, but the firmware field is

“Not Found - select one”

Anyone has any information on how to proceed to get AirVantage to monitor my GX440?

Andy

2

Hi,

Please try to delete and again add the unit.
And for the firmware, “Not Found - select one” comes if there is no corresponding firmware to GX440.

Please contact your administrator to add the firmware.

Thanks

3

I bought my unit from Novotech, am I my own administrator? or Novotech is my administrator?

4

I tried deleting the unit on on AirVantage, and add it again.

but after the initial provisioning, I got this message on AceManager again

“AceNet Error - Autoregistration failed : gateway already linked to an invalid system”

on AirVantage, when go into System, it shown its UNKNOWN. (I’m using a Rogers LTE sim card), is that not supported?