There seems to be an endless stream of people being caught-out by the fact that certain facilities have to be specifically enabled (at extra cost) as “Commercial Features” - particularly the “Internet Plugin”
etc, etc, etc,…
There seem to be several weaknesses here:
- Sales & marketing information needs to be clearer about this;
- Distributors need to be more pro-active in ensuring that their customers are ordering the correct options;
- User Documentation needs to clearly state where APIs, AT Commands, etc rely upon such features;
- Error Codes and return values need to explicitly indicate where a failure is due to a missing plug-in.