An issue tracker is needed!


#1

Madouc may be over-reacting, but there certainly needs to be something to formally track all these issues - like there was in the Beta.

There are clearly lots of “Version 1.0” issues that need to be nailed…

Dunno whether that would be “open” to the public, or require a registration - as for the Beta.

Maybe membership could be “by invitation” - Wavecom could proactively monitor this forum, and invite users with genuine issue…?


#2

bump


#3

Dear M2M Studio users,

Please note that all the bugs/enhancements you have reported on this forum are logged and planned to be integrated in future releases.
We are indeed proactively monitoring the forum to collect your feedback, so please just continue to post as usual.

Thanks


#4

But it would still be useful to be able to see them listed - all together - with their current status


#5

We understand your need, and we will try to setup such a solution in the future.

Meanwhile, please continue reporting feedback through the forum or your Wavecom contact; we will continue communicating integrated bugfixes in the release notes published with every new release.

Thanks


#6

Thanks! :smiley:

It would be great if such a facility would cover the whole of Open-AT - not just M2MStudio.

Of course… :wink:

Well, most releases: viewtopic.php?f=47&t=3572&p=13626&hilit=Under+construction#p13626
:wink:


#7

Hiya,

I’m with awneil and madouc on this.

The turn-around time on issues lodged with Wavecom by our distributor can be woeful - it would be nice to know if the encountered issue had already been reported or not - and if there was a workaround…and when (if) the issue is scheduled for fixing.

I don’t mind being told that an issue will take a long time to be fixed (or may never be addressed!) - but at least let us know that the issues are under consideration.

Bugzilla is free and relatively simple to implement…

ciao, Dave


#8

As soon as you identify a new bug/improvement on the forum, we will reply to inform you we have logged the point.

We will keep you informed when workarounds exist.

For the other points (knowing if a bug is already reported, and the schedule), we agree that an issue tracker is the best tool to handle them. As I said, the solution is under study. When the M2M Studio releases schedule will be stabilized, we will seriously consider the point.

Thanks for your feedback.


#9

Are you speaking just for the M2MStudio team there, or does that apply to all issues raised about anything in the Sierra Wireless Wavecom Product Line… :question:


#10

Sorry, I have to be more precise: I just speak for the M2M Studio team.


#11

That’s fair enough.

So, who should we contact to get a similar commitment for the rest of the product line… :question:


#12

Actually, we are only experimenting this on M2M Studio forum, and it’s currently not planned to extend this for the rest of the product line.
After several weeks of this experience, we may reconsider this position, regarding how it has been efficient for you (users side) and for us (development team/support side).

Thanks.


#13

I find is very nice to know someone is hearing (reading :wink: ) our little complaints.
keep up the good work :smiley: