Urgent - Octave unit suddenly failing to connect

I have two devices running in Octave. One is an FX30S that has been running a long duration soak for a good while without incident. The other is a Mangoh Red that has had only sporadic testing use since activation. There has never been a problem bringing it up when needed however. Today it was again powered up and initially connected without any problem. Shortly thereafter, however, Octave UI portal started showing “trying to sync” spinning circle in upper left, and connection has bee lost and not recovered. I have tried power cycling, but the same result is encountered. Looking at logs it appears that Octave has tried also to reboot. It seem to be getting rejected on the network. Again this is after initially connecting successfully . I have captures some console logs from the device:

Apr 22 19:01:53 swi-mdm9x28-wp user.info Legato:  INFO | supervisor[1161]/supervisor T=main | apps.c DeactivateAppContainer() 374 | Application 'tools' has stopped.
Apr 22 19:02:02 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/swiQmi T=main | swiQmi.c swiQmi_CheckResponse() 799 | Sending QMI_WDS_START_NETWORK_INTERFACE_REQ_V01 failed: rc=0 (), resp.result=1.[0x01], resp.error=14.[0x0e]
Apr 22 19:02:02 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/le_pa T=main | pa_mdc_qmi.c StartSession() 1978 | Data connection failure Call End provided 11, Code 1018
Apr 22 19:02:02 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/le_pa T=main | pa_mdc_qmi.c StartSession() 1989 | Data connection failure Verbose Call End provided Type 6, Verbose 33
Apr 22 19:02:08 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/swiQmi T=main | swiQmi.c swiQmi_CheckResponse() 799 | Sending QMI_WDS_START_NETWORK_INTERFACE_REQ_V01 failed: rc=0 (), resp.result=1.[0x01], resp.error=14.[0x0e]
Apr 22 19:02:08 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/le_pa T=main | pa_mdc_qmi.c StartSession() 1978 | Data connection failure Call End provided 11, Code 1018
Apr 22 19:02:08 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/le_pa T=main | pa_mdc_qmi.c StartSession() 1989 | Data connection failure Verbose Call End provided Type 6, Verbose 33
Apr 22 19:02:08 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/modemDaemon T=main | le_mdc.c le_mdc_StartSession() 1242 | Get IPv4v6 Async Connection failureV4 11, 1018, 6, 33
Apr 22 19:02:08 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[1867]/modemDaemon T=main | le_mdc.c le_mdc_StartSession() 1255 | Get IPv4v6 Async Connection failureV6 11, 1018, 6, 33
Apr 22 19:02:08 swi-mdm9x28-wp user.err Legato: =ERR= | dcsDaemon[1755]/dcsCellular T=main | dcsCellular.c le_dcsCellular_Start() 1089 | Failed to start cellular connection 1; error: -6
Apr 22 19:02:08 swi-mdm9x28-wp user.err Legato: =ERR= | dcsDaemon[1755]/dcsCellular T=main | dcsCellular.c le_dcsCellular_Start() 1092 | Failure reason 11, code 1018
Apr 22 19:02:08 swi-mdm9x28-wp user.info Legato:  INFO | dcsDaemon[1755]/dcsCellular T=main | dcsCellular.c le_dcsCellular_RetryConn() 1279 | Cellular connection 1 already maxed out retry allowed (4)
Apr 22 19:02:10 swi-mdm9x28-wp user.info Legato:  INFO | modemDaemon[1867]/le_pa T=main | pa_mrc_qmi.c pa_mrc_GetNetworkRegState() 2482 | called
Apr 22 19:02:15 swi-mdm9x28-wp user.info Legato:  INFO | modemDaemon[1867]/le_pa T=main | pa_mrc_qmi.c pa_mrc_GetNeighborCellsInfo() 5227 | Main cell in GERAN, get 1 GERAN neighboring cells
Apr 23 02:02:15 swi-mdm9x28-wp user.err Legato: =ERR= | location[1848]/locationService T=main | location.c Sample() 121 | Failed to read sensor (LE_OUT_OF_RANGE).
Apr 22 19:02:40 swi-mdm9x28-wp user.info Legato:  INFO | modemDaemon[1867]/le_pa T=main | pa_mrc_qmi.c pa_mrc_GetNetworkRegState() 2482 | called
Apr 22 19:03:10 swi-mdm9x28-wp user.info Legato:  INFO | modemDaemon[1867]/le_pa T=main | pa_mrc_qmi.c pa_mrc_GetNetworkRegState() 2482 | called
Apr 22 19:03:15 swi-mdm9x28-wp user.info Legato:  INFO | modemDaemon[1867]/le_pa T=main | pa_mrc_qmi.c pa_mrc_GetNeighborCellsInfo() 5227 | Main cell in GERAN, get 1 GERAN neighboring cells
Apr 23 02:03:15 swi-mdm9x28-wp user.err Legato: =ERR= | location[1848]/locationService T=main | location.c Sample() 121 | Failed to read sensor (LE_OUT_OF_RANGE).
Apr 22 19:03:40 swi-mdm9x28-wp user.info Legato:  INFO | modemDaemon[1867]/le_pa T=main | pa_mrc_qmi.c pa_mrc_GetNetworkRegState() 2482 | called

Please help to recover this unit as soon as possible.
Thank you

Hi @dpinc
Can you send me a message including at least the impacted device IMEI and the related company name in Octave server ?
Thanks

Can you also give the answers to the following commands ?

cm radio
cm data
cm info

Thanks