Regarding 78XX sersies

Hi I am using 7800 HL modem and I am geting below error. Using AT&T SIM.
2010:01:01 00:05:55.156 AWSC [INF: aws_cellular_task.c 531 cellular_configuration()] check SIM ready
2010:01:01 00:05:55.165 AWSC [INF: aws_cellular_task.c 537 cellular_configuration()] SIM Ready
2010:01:01 00:05:55.371 AWSC [INF: aws_cellular_task.c 556 cellular_configuration()] enable AT&K3
2010:01:01 00:05:55.373 AWSC [INF: aws_cellular_task.c 557 cellular_configuration()] Check HW flow ctrl
2010:01:01 00:05:55.381 AWSC [INF: aws_cellular_task.c 560 cellular_configuration()] HW flow ctrl active
2010:01:01 00:05:55.383 AWSC [INF: aws_cellular_task.c 563 cellular_configuration()] AT&K3 OK
2010:01:01 00:05:55.589 AWSC [INF: aws_cellular_task.c 599 cellular_configuration()] RATMode
2010:01:01 00:05:56.119 DATAC [INF: dataac_task.c 154 dataac_timer_callback()] Message type to start with: 0
2010:01:01 00:06:00.628 ECC [INF: ecc_configure.c 199 preconfigure_crypto_device()]
Crypto: Error lock check failed

2010:01:01 00:06:00.630 PROV [INF: provisioning_task.c 1557 provisioning_task()] Err CryptoAuth board could not be configured.
2010:01:01 00:06:02.691 AWSC [INF: aws_cellular_task.c 606 cellular_configuration()] CELLULAR: valid RAT mode : 0
2010:01:01 00:06:02.897 AWSC [INF: aws_cellular_task.c 661 cellular_configuration()] Get model
2010:01:01 00:06:02.949 AWSC [INF: aws_cellular_task.c 666 cellular_configuration()] Get model success
2010:01:01 00:06:03.155 AWSC [INF: aws_cellular_task.c 686 cellular_configuration()] select operator automatically
2010:01:01 00:06:18.443 ATCMD [WRN: atCmds_tcp_hl76xx.c 1985 sendATCmd2()] no response for cmd AT+COPS=0

2010:01:01 00:06:18.444 AWSC [INF: aws_cellular_task.c 697 cellular_configuration()] operator selection failed
2010:01:01 00:06:21.518 AWSC [INF: aws_cellular_task.c 711 cellular_configuration()] Get fw version
2010:01:01 00:06:24.609 AWSC [INF: aws_cellular_task.c 717 cellular_configuration()] Get fw version success: BHL7800.3.7.2.3.20191030
2010:01:01 00:06:24.814 AWSC [INF: aws_cellular_task.c 739 cellular_configuration()] Get imei number
2010:01:01 00:06:27.885 AWSC [INF: aws_cellular_task.c 745 cellular_configuration()] Get imei number success : “354616090885810”
2010:01:01 00:06:27.090 AWSC [INF: aws_cellular_task.c 764 cellular_configuration()] Get international mobile subscriber idendity
2010:01:01 00:06:27.099 AWSC [INF: aws_cellular_task.c 769 cellular_configuration()] Get international mobile subscriber idendity success
2010:01:01 00:06:27.305 AWSC [INF: aws_cellular_task.c 791 cellular_configuration()] Request SIM card id number
2010:01:01 00:06:30.386 AWSC [INF: aws_cellular_task.c 799 cellular_configuration()] Request SIM card id number success: 89011703278563290116
2010:01:01 00:06:30.592 AWSC [INF: aws_cellular_task.c 817 cellular_configuration()] CELLULAR_GETMODEM_TX_POWER
2010:01:01 00:06:30.602 AWSC [INF: aws_cellular_task.c 821 cellular_configuration()] CELLULAR_GETMODEM_TX_POWER success
2010:01:01 00:06:31.808 AWSC [INF: aws_cellular_task.c 844 cellular_configuration()] check network registration status
2010:01:01 00:06:31.817 AWSC [INF: aws_cellular_task.c 849 cellular_configuration()] network registration status checked
2010:01:01 00:06:31.023 AWSC [INF: aws_cellular_task.c 869 cellular_configuration()] get band freq
2010:01:01 00:06:36.121 AWSC [INF: aws_cellular_task.c 877 cellular_configuration()] Band freq configured for ===> LTE Band4 and Band12
2010:01:01 00:06:36.327 AWSC [INF: aws_cellular_task.c 898 cellular_configuration()] configuring cfun=0
2010:01:01 00:06:36.341 AWSC [INF: aws_cellular_task.c 905 cellular_configuration()] cfun=0 set is success
2010:01:01 00:06:36.547 AWSC [INF: aws_cellular_task.c 927 cellular_configuration()] configuring KCARRIERCFG=0
2010:01:01 00:06:36.787 AWSC [INF: aws_cellular_task.c 934 cellular_configuration()] KCARRIERCFG=0 set is success
2010:01:01 00:06:37.993 AWSC [INF: aws_cellular_task.c 956 cellular_configuration()] band freq selection
2010:01:01 00:06:38.576 AWSC [INF: aws_cellular_task.c 961 cellular_configuration()] band freq selection success
2010:01:01 00:06:38.782 AWSC [INF: aws_cellular_task.c 984 cellular_configuration()] set APN = nmrx11.com.attz
2010:01:01 00:06:38.799 AWSC [INF: aws_cellular_task.c 990 cellular_configuration()] APN success
2010:01:01 00:06:39.005 AWSC [INF: aws_cellular_task.c 1012 cellular_configuration()] get APN index : nmrx11.com.attz
2010:01:01 00:06:42.060 AWSC [INF: aws_cellular_task.c 1017 cellular_configuration()] Get APN success
2010:01:01 00:06:42.276 AWSC [INF: aws_cellular_task.c 1039 cellular_configuration()] PDP up
2010:01:01 00:06:42.482 AWSC [INF: aws_cellular_task.c 1063 cellular_configuration()] Get PDP context
2010:01:01 00:06:42.496 AWSC [INF: aws_cellular_task.c 1072 cellular_configuration()] Get PDP context success
2010:01:01 00:06:42.702 AWSC [INF: aws_cellular_task.c 1096 cellular_configuration()] configuring cfun=1
2010:01:01 00:06:43.414 AWSC [INF: aws_cellular_task.c 1101 cellular_configuration()] cfun=1 set is success
2010:01:01 00:06:43.619 AWSC [INF: aws_cellular_task.c 1124 cellular_configuration()] eps NW reg mode read
2010:01:01 00:06:48.697 AWSC [INF: aws_cellular_task.c 1129 cellular_configuration()] already connfigured to auto register
2010:01:01 00:06:48.903 AWSC [INF: aws_cellular_task.c 1199 cellular_configuration()] check operator name
2010:01:01 00:06:48.912 AWSC [INF: aws_cellular_task.c 1204 cellular_configuration()] operator check
2010:01:01 00:06:49.118 AWSC [INF: aws_cellular_task.c 1223 cellular_configuration()] check network registration status
2010:01:01 00:06:49.127 AWSC [INF: aws_cellular_task.c 1228 cellular_configuration()] network registration status checked
2010:01:01 00:06:49.340 AWSC [INF: aws_cellular_task.c 1277 cellular_configuration()] CSQ checked 99
2010:01:01 00:06:49.546 AWSC [INF: aws_cellular_task.c 1295 cellular_configuration()] check Time
2010:01:01 00:06:54.639 ATCMD [INF: atCmds_tcp_hl76xx.c 322 readTime()] Timezone seconds: 0
2010:01:01 00:06:54.641 ATCMD [INF: atCmds_tcp_hl76xx.c 332 readTime()] Local time: 00:00:00, 2000/00/00
2010:01:01 00:00:01.846 ATCMD [ERR: atCmds_tcp_hl76xx.c 343 readTime()] Failed to set date to: 2000/00/00
2010:01:01 00:00:01.853 AWSC [INF: aws_cellular_task.c 1301 cellular_configuration()] Time checked
2010:01:01 00:00:01.059 AWSC [INF: aws_cellular_task.c 1321 cellular_configuration()] check IP addr
2010:01:01 00:00:01.068 AWSC [INF: aws_cellular_task.c 1326 cellular_configuration()] recvd IP addr
2010:01:01 00:00:01.274 AWSC [INF: aws_cellular_task.c 1345 cellular_configuration()] check CGCONTRDP
2010:01:01 00:00:06.342 AWSC [INF: aws_cellular_task.c 1357 cellular_configuration()] no internet, waiting… 100
2010:01:01 00:00:06.343 AWSC [INF: aws_cellular_task.c 1374 cellular_configuration()] CGCONTRDP status get failed
2010:01:01 00:00:09.416 AWSC [INF: aws_cellular_task.c 1199 cellular_configuration()] check operator name
2010:01:01 00:00:09.425 AWSC [INF: aws_cellular_task.c 1204 cellular_configuration()] operator check
2010:01:01 00:00:10.631 AWSC [INF: aws_cellular_task.c 1223 cellular_configuration()] check network registration status
2010:01:01 00:00:10.640 AWSC [INF: aws_cellular_task.c 1228 cellular_configuration()] network registration status checked
2010:01:01 00:00:10.855 AWSC [INF: aws_cellular_task.c 1277 cellular_configuration()] CSQ checked 99
2010:01:01 00:00:10.060 AWSC [INF: aws_cellular_task.c 1295 cellular_configuration()] check Time
2010:01:01 00:00:15.128 ATCMD [INF: atCmds_tcp_hl76xx.c 322 readTime()] Timezone seconds: 0
2010:01:01 00:00:15.130 ATCMD [INF: atCmds_tcp_hl76xx.c 332 readTime()] Local time: 00:00:00, 2000/00/00
2010:01:01 00:00:03.278 ATCMD [ERR: atCmds_tcp_hl76xx.c 343 readTime()] Failed to set date to: 2000/00/00
2010:01:01 00:00:03.285 AWSC [INF: aws_cellular_task.c 1301 cellular_configuration()] Time checked
2010:01:01 00:00:03.490 AWSC [INF: aws_cellular_task.c 1321 cellular_configuration()] check IP addr
2010:01:01 00:00:03.499 AWSC [INF: aws_cellular_task.c 1326 cellular_configuration()] recvd IP addr
2010:01:01 00:00:03.705 AWSC [INF: aws_cellular_task.c 1345 cellular_configuration()] check CGCONTRDP
2010:01:01 00:00:08.753 AWSC [INF: aws_cellular_task.c 1357 cellular_configuration()] no internet, waiting… 99
2010:01:01 00:00:08.754 AWSC [INF: aws_cellular_task.c 1374 cellular_configuration()] CGCONTRDP status get failed
2010:01:01 00:00:11.828 AWSC [INF: aws_cellular_task.c 1199 cellular_configuration()] check operator name
2010:01:01 00:00:11.837 AWSC [INF: aws_cellular_task.c 1204 cellular_configuration()] operator check
2010:01:01 00:00:12.043 AWSC [INF: aws_cellular_task.c 1223 cellular_configuration()] check network registration status
2010:01:01 00:00:12.052 AWSC [INF: aws_cellular_task.c 1228 cellular_configuration()] network registration status checked
2010:01:01 00:00:12.265 AWSC [INF: aws_cellular_task.c 1277 cellular_configuration()] CSQ checked 31
2010:01:01 00:00:12.471 AWSC [INF: aws_cellular_task.c 1295 cellular_configuration()] check Time
2010:01:01 00:00:17.559 ATCMD [INF: atCmds_tcp_hl76xx.c 322 readTime()] Timezone seconds: 0
2010:01:01 00:00:17.560 ATCMD [INF: atCmds_tcp_hl76xx.c 332 readTime()] Local time: 00:00:00, 2000/00/00
2010:01:01 00:00:01.661 ATCMD [ERR: atCmds_tcp_hl76xx.c 343 readTime()] Failed to set date to: 2000/00/00
2010:01:01 00:00:01.669 AWSC [INF: aws_cellular_task.c 1301 cellular_configuration()] Time checked
2010:01:01 00:00:01.875 AWSC [INF: aws_cellular_task.c 1321 cellular_configuration()] check IP addr
2010:01:01 00:00:01.884 AWSC [INF: aws_cellular_task.c 1326 cellular_configuration()] recvd IP addr
2010:01:01 00:00:01.090 AWSC [INF: aws_cellular_task.c 1345 cellular_configuration()] check CGCONTRDP
2010:01:01 00:00:06.137 AWSC [INF: aws_cellular_task.c 1357 cellular_configuration()] no internet, waiting… 98
2010:01:01 00:00:06.138 AWSC [INF: aws_cellular_task.c 1374 cellular_configuration()] CGCONTRDP status get failed
2010:01:01 00:00:09.212 AWSC [INF: aws_cellular_task.c 1199 cellular_configuration()] check operator name
2010:01:01 00:00:09.221 AWSC [INF: aws_cellular_task.c 1204 cellular_configuration()] operator check
2010:01:01 00:00:10.427 AWSC [INF: aws_cellular_task.c 1223 cellular_configuration()] check network registration status
2010:01:01 00:00:10.436 AWSC [INF: aws_cellular_task.c 1228 cellular_configuration()] network registration status checked

Regards
Prakash
prakash@connectm.com

Hi @prakash ,
Welcome to our community!!
Are your getting the problem: the module cannot register to the network?
According to your log, I see that the module is getting no signal with CSQ: 99. Please help to check:

  • The antenna is connected to the module
  • Collect the output of following AT command:
    At+KSRAT?
    AT+KBND?
    AT+COPS?
    AT+COPS=?

Thanks