My gx450 won’t factory reset so I can login to it

I have a gx450 modem we cannot login to on ace manager and we have been trying to do a factory reset on it to bring the passwords back to the factory ones but it doesn’t seem to be working

Hi @redhandjared
Welcome you to our community
I’m not sure if you’ve seen how to factory reset the GX450 in the AirLink GX450 Hardware User Guide. If not, please refer to Section 3 - Configuring AirLink GX450 Gateways on page 47 in the link below: