MP70 random factory default reset

Yesterday investigated an MP70 that basically factory reset itself randomly in our fleet.

The Logs start alternating between correct Date/Time and a Jan 1 00:00:00 time starting October 16th.

When I investigated it the device had lost all WiFi settings, all APN settings and had reset its local account login password back to the factory issued password.

The week before I had another MP70 reset its WiFi broadcast SSID to its default device name - again randomly.

Do I need to run a firmware update on all my devices? Any other advice?

Our Model/Firmware:
ALEOS 4.12 Building # 028
Model: MP70
Radio: EM7511
Radio Firmware: SW19X50C_ 01. 07. 02.006c91bc jenkins 2018/06/13 23:08:16
Firmware (Network Operator): 01.07.02.00_ATT_002_008_002

Logs for when the Jan 1 logs start. I see no crash, just syslog-ng starts up randomly:

Oct 16 23:11:48 info hostapd: uap0: STA 12:b8:9e:50:ec:97 WPA: pairwise key handshake completed (RSN)
Oct 16 23:11:48 info dnsmasq-dhcp[7400]: DHCPREQUEST(uap0) 192.168.17.118 12:b8:9e:50:ec:97
Oct 16 23:11:48 info dnsmasq-dhcp[7400]: DHCPACK(uap0) 192.168.17.118 12:b8:9e:50:ec:97
Oct 16 23:13:38 info hostapd: uap0: STA 12:b8:9e:50:ec:97 IEEE 802.11: authenticated
Oct 16 23:13:38 info hostapd: uap0: STA 12:b8:9e:50:ec:97 IEEE 802.11: associated (aid 1)
Oct 16 23:13:38 info hostapd: uap0: STA 12:b8:9e:50:ec:97 RADIUS: starting accounting session 68FD1541E3C9B09F
Oct 16 23:13:38 info hostapd: uap0: STA 12:b8:9e:50:ec:97 WPA: pairwise key handshake completed (RSN)
Oct 16 23:13:38 info dnsmasq-dhcp[7400]: DHCPREQUEST(uap0) 192.168.17.118 12:b8:9e:50:ec:97
Oct 16 23:13:38 info dnsmasq-dhcp[7400]: DHCPACK(uap0) 192.168.17.118 12:b8:9e:50:ec:97
Jan 1 00:00:00 notice syslog-ng[304]: syslog-ng starting up; version='3.8.1’
Jan 1 00:00:01 alert ALEOS_SYSTEM: _ _ _ _ _
Jan 1 00:00:01 alert ALEOS_SYSTEM: / \ / \ / \ / \ / \
Jan 1 00:00:01 alert ALEOS_SYSTEM: | A | L | E | O | S |
Jan 1 00:00:01 alert ALEOS_SYSTEM: _/ _/ _/ _/ _/
Jan 1 00:00:01 alert ALEOS_SYSTEM:
Jan 1 00:00:01 alert ALEOS_SYSTEM: Sierra Wireless
Jan 1 00:00:01 alert ALEOS_SYSTEM: Copyright 2009-2019
Jan 1 00:00:01 alert ALEOS_SYSTEM: Version: 4.12.0.028
Jan 1 00:00:01 alert ALEOS_SYSTEM: Single Code-Set
Jan 1 00:00:01 alert ALEOS_SYSTEM:
Jan 1 00:00:01 alert ALEOS_SYSTEM: Serial no: N60042004701B139
Jan 1 00:00:01 alert ALEOS_SYSTEM_startup: Starting AleosConfBuilder
Jan 1 00:00:01 alert ALEOS_SYSTEM_startup: STARTING StartUpTime to initialize clock on Device
Jan 1 00:00:01 alert ALEOS_SYSTEM_startup: ALEOS time is set to Sun Jan 1 00:00:00 2017
Jan 1 00:00:01 alert ALEOS_SYSTEM_startup: END
Jan 1 00:00:01 alert ALEOS_SYSTEM_startup: ProductID is: 1B
Jan 1 00:00:01 alert ALEOS_SYSTEM_startup: Ending AleosConfBuilder Properly
Jan 1 00:00:01 notice ALEOS_SYSTEM: Starting Storage Manager…
Jan 1 00:00:01 notice ALEOS_SYSTEM: Waiting for SM to be Ready…
Jan 1 00:00:01 notice ALEOS_SYSTEM: Waiting for CSM to be Ready…
Jan 1 00:00:01 notice ALEOS_SYSTEM: Storage Manager is now ready - Continue
Jan 1 00:00:01 notice ALEOS_SYSTEM: Starting Configuration Manager…
Jan 1 00:00:01 notice ALEOS_SYSTEM_SM: Retrieving records from ‘Config12.smc’ [request: ‘Config11.smc’]…
Jan 1 00:00:02 notice ALEOS_SYSTEM_SM: Record counts: read ‘7254’ good records, ‘0’ bad records
Jan 1 00:00:02 err ALEOS_SYSTEM_SM: *** Touch Err : /tmp/alive/sm_alive
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Device Family 5
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Product type 4
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for LTE Radio
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs Serial Port
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Serial0 Reserve Status = 0
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling Garmin MSCIIDs
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for GNSS
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for MP70 4-Port Switch
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling the backup APN
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for CAN Bus
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for second sim
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: QualcommDM Reserve Status = 0
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Read XcardID = 8
Jan 1 00:00:02 notice ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for Wi-Fi XCard
Jan 1 00:00:02 alert ALEOS_ADMIN_logSysInfo: Model Name: MP70
Jan 1 00:00:02 alert ALEOS_ADMIN_logSysInfo: Serial no: N60042004701B139
Jan 1 00:00:02 alert ALEOS_ADMIN_logSysInfo: Radio Module Type: EM7511
Jan 1 00:00:02 alert ALEOS_ADMIN_logSysInfo: FW Version: 4.12.0
Jan 1 00:00:02 alert ALEOS_ADMIN_logSysInfo: Radio FW Vers: SWI9X50C_01.07.02.00 6c91bc jenkins 2018/06/13 23:08:16
Jan 1 00:00:02 alert ALEOS_ADMIN_logSysInfo: Linux Syslog (display: No)

Hi cleeth,

Welcome you to our community.

The ALEOS 4.12 is old firmware. Please update the latest firmware to MP70.
You can get it here AirLink MP70 Firmware Packages

Thanks Donald - will schedule to accomplish fleet-wide and report back results.