MC7710 Fatal Error

Hello,

We have been having problems with the MC7710 modem crashing. It seem like the modem is crashing when it has a 3G simcard installed, but when it has a 4G simcard it is not. The crashing occurs in places where there are likely lots of transmitters (city centers and populous roads). I have taken a couple of mini dumps from the crashes.

Src: FatalError
Dat: 0000071E
Str: seq.c
Fmt: Sequencer Generic Event in wrong state
00000000 00000000 00000000 00000000
Task: WCDM
Time: 0006BC0C
 R0: 02D888A4  R1: 00D63BEC  R2: 00000000  R3: 034B8140  R4: 000000FE
 R5: 00000001  R6: 00000001  R7: 00000000  R8: 00000000  R9: 02B9EC74
R10: 026AC740 R11: 00000000 R12: 02962668 R13: 00000000 R14: 00000000
R15: 00000003 R16: F0092104 R17: 00000000 R18: 00000000 R19: 00000000
R20: 00000000 R21: 00000000 R22: 00000000 R23: 00000000 R24: 00000000
R25: 00000000 R26: 00000000 R27: 034B8098 R28: 7FFFFFE0 SP:  034B7F48
FP:  034B7F58 LR:  010823E0
PC: 00D60C48
CPSR: 00000000
Mod: Unknown
Ctr: ARM, IRQ en,FIQ en
TOS
00000000 00000004 00000000 0000002D 034B7F68 010FD49C 02EA11E8
0000000F 034B7F78 0115E188 02DE33D4 0000000F 034B7F88 01167444
00000001 0000000F 034B7FB0 011690D0 0000FFFF 00000838 0328C4EC
0173BBEC 00000000 00000000 02EA11E8 034B8040 034B7FF8 011C8F90
034B6C30 00000000 00001400 00000014
BOS

Src: FatalError
Dat: 000001FD
Str: err.c
Fmt: Error detected on remote processor.
00000000 00000000 00000000 00000000
Task: IST0
Time: 0006C8CF
 R0: 00334B80  R1: 00000002  R2: 00000000  R3: 00000000  R4: 2001E2D0
 R5: 00000000  R6: 00000000  R7: 00000000  R8: 00000000  R9: 00000000
R10: 00000000 R11: 00000000 R12: FFFFFF1C R13: 00554698 R14: 001C5A93
PC: 002E6AD8
CPSR: 000000F0
Mod: User
Ctr: Thumb, IRQ dis,FIQ dis
TOS
00000068 003C1C58 00264A35 00000003 00000068 003C1C58 001C5BBD
002629C9 00000001 08010029 08010041 00000001 003C1BB8 003C1B68
08010029 00262C29 003F6B78 00000001 00000001 003F7618 00262C55
00000001 00000069 0034B22F 00000001 00040000 00000000 00080000
000000CC 00225F8B 005530B4 0034ABCD
BOS

There was quite a few crashes with similar dumps, and then there was one crash with unique dump. (Below)

Src: FatalError
Dat: 00000637
Str: wl1dldrxctrl.c
Fmt: State machine wakeup overshoot %d
FFFFFFFF 00000000 00000000 00000000
Task: IST2
Time: 00107A80
 R0: 02D888A4  R1: 00D63BEC  R2: 00000000  R3: 035A80B0  R4: 000000FE
 R5: 00000001  R6: 00000001  R7: 00000000  R8: 00000000  R9: 02B9EB58
R10: 026AC740 R11: 01AF98C4 R12: 03280000 R13: 035A80B0 R14: 02DB7F5C
R15: FCA58208 R16: F009614C R17: 00000000 R18: 00000000 R19: FFFFFFFF
R20: 02DD7448 R21: 035A7D84 R22: FFFFFFFF R23: 00000000 R24: 00000000
R25: 00000000 R26: 00000000 R27: 035A8008 R28: 00000000 SP:  035A7D68
FP:  035A7D78 LR:  010823E0
PC: 00D60C48
CPSR: 00000000
Mod: Unknown
Ctr: ARM, IRQ en,FIQ en
TOS
000000C7 02DD751A 000000FF 02DD7518 035A7DA8 011604C0 00000000
010000C7 035A7DB0 00000000 000000C7 02DB7F4C 00000002 0000FFFF
00000002 035A7DC0 035A7E20 010FC544 012DFBCC 0001FFFF 01160374
000100C7 00000000 00000000 02DB0000 00000000 00000000 035A8008
035A7DE0 013975CC 035A7E20 010FCA54
BOS

Src: FatalError
Dat: 000001FD
Str: err.c
Fmt: Error detected on remote processor.
00000000 00000000 00000000 00000000
Task: IST0
Time: 00108720
 R0: 00334B80  R1: 00000002  R2: 00000000  R3: 00000000  R4: 2001E2D0
 R5: 00000000  R6: 00000000  R7: 00000000  R8: 00000000  R9: 00000000
R10: 00000000 R11: 00000000 R12: FFFFFF1C R13: 00554698 R14: 001C5A93
PC: 002E6AD8
CPSR: 000000F0
Mod: User
Ctr: Thumb, IRQ dis,FIQ dis
TOS
00000068 003C1C58 00264A35 00000003 00000068 003C1C58 001C5BBD
002629C9 00000001 08010029 08010041 00000001 003C1BB8 003C1B68
08010029 00262C29 003F6B78 00000001 00000001 003F7618 00262C55
00000001 00000069 0034B22F 00000001 00040000 00000000 00080000
000000CC 00225F8B 005530B4 0034ABCD
BOS

This is a high priority issue atm, which needs to be solved asap.
I will be waiting for answers.

FW version: SWI9200X_03.05.24.00ap
HW version: 1.0
Boot version SWI9200X_03.05.24.00bt

Thanks.

Hi,

you have to come through standard support. You can open a CRM with the help of distributor.

Thanks
Moderator