LX60 Default Password on sticker not working

AirLink Routers AirLink routers
1

Hi, we are having difficulty logging into AceManager on an LX60 unit. The default password is listed on the sticker on the underside of the unit. It does not work even after performing a factory reset. I have went so far as to place the unit in recovery mode and push the latest available firmware out to it, but still no luck. What are my options at this time?

2

Hi @Matt.Pickney ,
Did you get the Recovery mode state as the screenshot? I tried to push a LX60 into recovery mode, the password is reset to match the default password which listed on the label under the gateway after update to latest Aleos (4.14). Let re-try whether it is helpful

recovery mode
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There is the other way to recover access to the AirLink gateway is through AirLink Management Services, for which an account is required. You can change to new one without inserting the current password

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Please share if you have any concerns. Help us tick “Solution” if it is helpful
Thanks

3

Vianney-
Unfortunately this doesn’t seem to work because the devies is not properly reconginzing the SIM card to be registered on the Verizon network so that we can have the line of communication with it in order for ALMS to work. The device is to be put on a VPN which carries its own APN… would that prevent this from working? Do we need to assign it to a public static ip?

4

I am having the exact same problem. I have entered recovery mode and installed ALEOS 4.15.0, allowed it to install and reboot. Get to the log on screen, the username user is already entered, I enter the password on the bottom of the modem. Does not work. I opened the QR code, copied and pasted the password that appears from the QR code and no avail there either.

@Matt.Pickney Were you able to get yours to work?

5

@jasonc yes, but it was an unconventional path we had to take. We wound up registering the radio on ALMS, once that happened we were able to pull the password field from the device and realized that it had been corrupted. On ALMS you are able to reset the password field. This, of course, can only be done if you have an active SIM installed in the gateway and the APN can resolve. Hope this helps! Let me know how it goes.