Was just wondering if someone could help me with an issue I’m currently having with my Airlink lx60. my office bought 3 of these guys to install in our company vehicles. after going through the motions of setting up the router (sim card included) and registering it online we can’t seem to get the things to boot up
We have tested all three routers through the power supply in the vehicle and they all boot up with a solid red light on the power LED (the manual says its the low voltage mode)
Problem is that when testing our voltages from the power sources we get a solid 12V. we have tested both vehicles and both read the same 12V. Unfortunately, nothing seems to get the router out of this low-voltage mode. we can’t even establish a connection through the ethernet cord in order to access acemanager
We have tried technical support and have been told to go through the RMA process but were wondering if there was something we didn’t do on our side as we find it hard to believe all three routers could be defective.
Thank you for your time reading this and hope you have a nice day