I am trying to interpret the messages in the log file of aRV50X modem. Search for ALEOS_NETSERV_Sys provides no results. How am I supposed to fix an error without documentation

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1

Where can I access documentation on log entries in an RV50X cellular gateway? I have an issue with three modems that occasionally drop out and then need to be rebooted. I think I know what is causing this; however, the log entry does not give me a clue what is wrong.

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2

Hi fthompson,

Your SINR is not a good value. Please make sure you place your antenna away from noisy equipment or move it closer to the nearest cell tower line of sight.

Thanks,

3

Thanks for the feedback. Is there any documentation to help me interpret the log entries?

4

Hi fthompson,

Sierra doesn’t public that kind of document. You should contact Sierra support for this case.

Thanks,