How to switch carriers - ATT to Verizon

I have updated the ALEOS to latest version and installed latest Verizon radio firmware. I can see the both firmwares in the admin section, but cannot delete the old radio firmware. When I install the Verizon sim it just cycles the LEDs left to right in all colors and then reboots… over and over. :frowning:


Please provide the serial number of the gateway in order to facilitate your request through the appropriate support channels.

Sierra Wireless

My vendor was able to walk me through the process.