did you set AT+CPLS?
Here is my test:
ati3
HL7800.4.4.13.0
OK
at+cpls?
+CPLS: 0
OK
at+cpls=?
+CPLS: (0-2)
OK
at+cpol?
OK
at+cpls=2
OK
at+cpol?
+CPOL: 1,2,"45400",0,0,0,1
OK
at+cpls=1
OK
at+cpol?
+CPOL: 1,2,"45400",0,0,0,1
+CPOL: 2,2,"45501",0,0,1,0
+CPOL: 3,2,"46001",0,0,1,0
+CPOL: 4,2,"310410",0,0,1,0
+CPOL: 5,2,"310380",0,0,1,0
+CPOL: 6,2,"52501",0,0,1,0
+CPOL: 7,2,"46697",0,0,1,0
+CPOL: 8,2,"44020",0,0,1,0
+CPOL: 9,2,"51010",0,0,1,0
+CPOL: 10,2,"52003",0,0,1,0
+CPOL: 11,2,"50502",0,0,1,0
+CPOL: 12,2,"45005",0,0,1,0
+CPOL: 13,2,"50212",0,0,1,0
+CPOL: 14,2,"302880",0,0,1,0
+CPOL: 15,2,"302610",0,0,1,0
+CPOL: 16,2,"302220",0,0,1,0
+CPOL: 17,2,"51502",0,0,1,0
+CPOL: 18,2,"40410",0,0,1,0
+CPOL: 19,2,"40492",0,0,1,0
+CPOL: 20,2,"40445",0,0,1,0
+CPOL: 21,2,"45201",0,0,1,0
+CPOL: 22,2,"22801",0,0,1,0
+CPOL: 23,2,"42402",0,0,1,0
+CPOL: 24,2,"20601",0,0,1,0
+CPOL: 25,2,"23203",0,0,1,0
+CPOL: 26,2,"23820",0,0,1,0
+CPOL: 27,2,"41401",0,0,1,0
+CPOL: 28,2,"65501",0,0,1,0
+CPOL: 29,2,"42501",0,0,1,0
+CPOL: 30,2,"33403",0,0,1,0
+CPOL: 31,2,"42003",0,0,1,0
+CPOL: 32,2,"24202",0,0,1,0
+CPOL: 33,2,"71606",0,0,1,0
+CPOL: 34,2,"47001",0,0,1,0
+CPOL: 35,2,"24001",0,0,1,0
+CPOL: 36,2,"24491",0,0,1,0
+CPOL: 37,2,"45703",0,0,1,0
+CPOL: 38,2,"73002",0,0,1,0
+CPOL: 39,2,"41503",0,0,1,0
+CPOL: 40,2,"310110",0,0,1,0
+CPOL: 41,2,"27401",0,0,1,0
+CPOL: 42,2,"21901",0,0,1,0
+CPOL: 43,2,"42702",0,0,1,0
+CPOL: 44,2,"60401",0,0,1,0
+CPOL: 45,2,"72207",0,0,1,0
+CPOL: 46,2,"27801",0,0,1,0
+CPOL: 47,2,"47202",0,0,1,0
+CPOL: 48,2,"42899",0,0,1,0
+CPOL: 49,2,"71401",0,0,1,0
+CPOL: 50,2,"20801",0,0,1,0
+CPOL: 51,2,"26801",0,0,1,0
+CPOL: 52,2,"20404",0,0,1,0
OK