Hi @cadkins,
We highly recommend customers using Generic firmware for the operator which is not specified like ATT, Verizon, Sprint… so I think Generic FW is appropriate to your case . I am using Generic Operators Europe - for my GX450 and it is connected to oversea operator successfully. I cannot try Generic Operators North America because the FW is not capatible with my hardware but Generic Operators North America should work well. The procedure for set up should like below:
- Input the appropriate APN->press apply->reboot gateway. The gateway must be rebooted after the configuration has been changed. The gateway will show old value if the action is not completed. After that your gateway would connect to operator successfully, APN is updated, 4G service is loaded
Please share if you have any concerns you have and the output then we can start to troubleshoot
Thanks