GX440 obtains IP address on 3G but not on LTE

If I select WCDMA all GX440 will obtain IP address from ATT but if I connect to LTE no IP address is obtained. On LTE RSSI is -68 and 3G is -75. Are there different settings to obtain IP address and network connection for LTE vs. 3G?

Hi Andrew,
What is GX440’s firmware?
Please check log that your device is registered to network successfully or not.
Go to Admin -> Log -> View Log , if your device is registered to network the log will show:

Jul 28 04:20:12 notice ALEOS_LINKMGMT_linkmon: Radio Connection State - Connected
Jul 28 04:20:12 notice ALEOS_CELL_RadioTask: Radio_state --> RADIO_STATE_CONNECTED
Jul 28 04:20:13 err ALEOS_APPS_AAF-AGENT: Failed with status 500: “/usr/readyagent/lua/m3da/session/security.lua:153: Host name lookup failure”
Jul 28 04:20:13 err ALEOS_APPS_AAF-AGENT: Failed to send data for table nmp.uplink:StatePath&timestamp, err=Failed with code 500
Jul 28 04:20:13 err ALEOS_APPS_AAF-AGENT: Error while sending data to server: Failed with code 500
Jul 28 04:20:17 notice ALEOS_SECURITY: DUN authentication is Enabled, Internet is disabled in USBNET and Ethernet
Jul 28 04:20:19 notice ALEOS_SECURITY_firewallManager: Firewall completed restart after 6480 ms
Jul 28 04:20:19 notice ALEOS_WEB_ACEmanager: User [user] login successful from IP [192.168.14.100]
Jul 28 04:20:22 notice ALEOS_CONNECTMGMT: *** Network Connection successful. WAN IP [Cellular] : 10.162.106.241
Jul 28 04:20:22 notice ALEOS_CONNECTMGMT: *** IP UP 10.162.106.241 : wwan0
Jul 28 04:20:22 notice ALEOS_CONNECTMGMT: Setting WWAN MTU size to 1430

Please send us the log and capture the Cellular status’s screen to check which is the reason.

Thanks,

Thanks for the help. It says I’m a new user here so I cant attach files so I had to copy text into the email.

Firmware:

ALEOS Software Version: 4.4.8 ALEOS Build number: 005
Device Model: GX440
Radio Module Type: MC7700 Radio Module Identifier: ATT002
Radio Firmware Version: SWI9200X_03.05.29.03ap r6485 CNSHZ-ED-XP0031 2014/12/02 17:53:15

Status with 3G connection:

AT Phone Number 16822095836
AT Active WAN IP Address 10.126.200.141
AT Network State Network Ready
AT Cell Info CellInfo: TCH: 4457 RSSI: -74 LAC: 52714 CellID: 21084
AT Current Network Operator AT&T
AT Radio Technology UMTS
Network Service Type 3G
AT Signal Strength (RSSI) -74
AT Signal Quality (ECIO) -4.0
Received Signal Code Power (RSCP) -78.0
AT Channel 4457
WAN/Cellular Bytes Sent 38618412
WAN/Cellular Bytes Rcvd 46871105
Persisted WAN/Cellular Bytes Sent 115264844989
Persisted WAN/Cellular Bytes Rcvd 3925122149680
ALEOS Software Version 4.4.8
AT Customer Device Name CA1179405521007
X-Card Type Not Found

Status with LTE connection attempt:

AT Phone Number 16822095836
AT Active WAN IP Address 0.0.0.0
AT Network State Network Link Down
AT Cell Info CellInfo: TCH: 2125 RSSI: -68
AT Current Network Operator AT&T
AT Radio Technology LTE
Network Service Type 4G
AT Signal Strength (RSSI) -68
LTE Signal Strength (RSRP) 0
LTE Signal Quality (RSRQ) 0
LTE Signal Interference (SINR) 0
AT Channel 2125
WAN/Cellular Bytes Sent 0
WAN/Cellular Bytes Rcvd 0
Persisted WAN/Cellular Bytes Sent 115265770391
Persisted WAN/Cellular Bytes Rcvd 3925123058749
ALEOS Software Version 4.4.8
AT Customer Device Name CA1179405521007
X-Card Type Not Found

Below is a copy of the log where I think I captured trying to connect to LTE.

Jul 28 15:07:20 alert Embedded_Ace_Reset.cgi: ALEOS_SYSTEM: Reboot issued from UI…
Jul 28 15:07:20 alert ALEOS_SYSTEM_SCR_aleosreboot: Uptime --> 15:07:20 up 14:22, 0 users, load average: 0.18, 0.20, 0.17
Jul 28 15:07:20 alert ALEOS_SYSTEM_SCR_aleosreboot: Sending Shutdown to DMNR
Jul 28 15:07:20 notice ALEOS_WAN_SCR: Radio Task still running… stop quickConnect
Jul 28 15:07:20 alert ALEOS_SYSTEM_SCR_aleosreboot: Applying Advanced Radio Configuration.
Jul 28 15:07:23 notice ALEOS_WAN_SCR: Current band setting: 00, All bands
Jul 28 15:07:23 notice ALEOS_WAN_SCR: Updated band setting: 09, LTE ALL
Jul 28 15:07:23 alert ALEOS_SYSTEM_SCR_aleosreboot: *** Start of last 50 lines in dmesg ***
Jul 28 15:07:23 alert ALEOS_SYSTEM_SCR_aleosreboot: *** End of last 50 lines in dmesg ***
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: _ _ _ _ _
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: / \ / \ / \ / \ / \
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: | A | L | E | O | S |
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: _/ _/ _/ _/ _/
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog:
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: Sierra Wireless
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: Copyright 2009-2018
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: Version: 4.4.8.005
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: Code-1
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog:
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_rc.syslog: Serial no: CA11794055210-07
Jul 28 15:07:49 info ALEOS_SYSTEM_WDlog: Change log level to 6
Jul 28 15:07:49 info ALEOS_SYSTEM_WDlog: Starting Monitor Process
Jul 28 15:07:49 notice ALEOS_SYSTEM_WDlog: HW Watchdog enabled.
Jul 28 15:07:49 notice ALEOS_SYSTEM_WDlog: New HW Watchdog timeout: 240 seconds
Jul 28 15:07:49 alert ALEOS_SYSTEM_startup: rc.platform Extracting ALEOS…
Jul 28 15:07:49 alert ALEOS_SYSTEM_startup: rc.radioinit Loading Gobi Radio Module Drivers…
Jul 28 15:07:49 alert ALEOS_SYSTEM_startup: rc.swiwd Watchdog Started - Not in DVT mode
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_fw_rm_resume: No Radio Firmware update pending
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_fw_rm_check: Checking Radio Firmware version
Jul 28 15:07:49 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio Type : MC7700
Jul 28 15:07:50 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio ID (CMNO): ATT002
Jul 28 15:07:50 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio PRI ID : 9902055
Jul 28 15:07:50 alert ALEOS_SYSTEM_SCR_fw_rm_check: * Radio FW Vers : SWI9200X_03.05.29.03ap r6485 CNSHZ-ED-XP0031 2014/12/02 17:53:15
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Initializing…
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Adding container:‘Config11.smc’, shadow:‘Config12.smc’, capacity:‘393216’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Container ‘Config11.smc’ size: ‘178588’, read offset:‘60’, write offset:‘178588’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Shadow ‘Config12.smc’ size: ‘262152’, read offset:‘60’, write offset:‘262152’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Adding container:‘SnF11.smc’, shadow:‘SnF12.smc’, capacity:‘153600’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Container ‘SnF12.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Shadow ‘SnF11.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Adding container:‘SnF21.smc’, shadow:‘SnF22.smc’, capacity:‘153600’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Container ‘SnF21.smc’ size: ‘47976’, read offset:‘60’, write offset:‘47976’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Shadow ‘SnF22.smc’ size: ‘102432’, read offset:‘60’, write offset:‘102432’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Adding container:‘SnF31.smc’, shadow:‘SnF32.smc’, capacity:‘153600’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Container ‘SnF32.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Shadow ‘SnF31.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Adding container:‘SnF41.smc’, shadow:‘SnF42.smc’, capacity:‘153600’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Both container and shadow are good
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Container ‘SnF42.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Shadow ‘SnF41.smc’ size: ‘60’, read offset:‘60’, write offset:‘60’
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Running…
Jul 28 15:07:50 info ALEOS_SYSTEM_SM: Retrieving records from ‘Config11.smc’ (index ‘7’)…
Jul 28 15:07:51 info ALEOS_SYSTEM_SM: Record counts: read ‘6689’ good records, ‘0’ bad records
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for LTE Radio
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs Serial Port
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: Enabling MSCIIDs for GPS
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: QualcommDM Reserve Status = 0
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: Read XcardID = 15
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: Serial0 Reserve Status = 0
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: Serial1 Reserve Status = 0
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: X-Digital Reserve Status = 0
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: X-Analog Reserve Status = 0
Jul 28 15:07:52 alert ALEOS_SYSTEM_MSCIEn: X-Accel Reserve Status = 0
Jul 28 15:07:55 info ALEOS_SYSTEM_SM: Retrieving records from ‘SnF21.smc’ (index ‘1’)…
Jul 28 15:07:55 info ALEOS_WAN_linkmon: Change log level to 6
Jul 28 15:07:55 info ALEOS_WAN_linkmon: dvtFlag=-1.
Jul 28 15:07:55 info ALEOS_WAN_linkmon: Change log level to 6
Jul 28 15:07:55 notice ALEOS_WAN_CMAN: ConnectionManager::getInstance()
Jul 28 15:07:55 info ALEOS_SYSTEM_SM: Record counts: read ‘1344’ good records, ‘0’ bad records
Jul 28 15:07:56 info ALEOS_WAN_SCR: rc.cellradio starting normally
Jul 28 15:07:56 alert ALEOS_WAN_SCR: IPV4 Disconnect Handled
Jul 28 15:07:57 info ALEOS_WAN_linkmon: Current RSSI=-125.
Jul 28 15:07:57 info ALEOS_WAN_linkmon: New voice coverage state 0
Jul 28 15:07:57 info ALEOS_WAN_linkmon: Linkradio Link Status 0
Jul 28 15:07:57 alert ALEOS_WAN_SCR: Radio Enumerated Successfully
Jul 28 15:07:59 info ALEOS_WAN_SCR: rc.cellradio: Radio Serial Port handshake success after 4 loops
Jul 28 15:07:59 info ALEOS_WAN_SCR: SIM is in ready state
Jul 28 15:08:00 notice ALEOS_WAN_SCR: SIM ready after 1 loop(s) - continuing
Jul 28 15:08:00 info ALEOS_WAN_SCR: Cellular Radio Initialization Started
Jul 28 15:08:01 alert ALEOS_SERIAL_HMC: Starting HMC
Jul 28 15:08:01 alert ALEOS_SERIAL_HIF: Starting HIF
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: WAN log level --> ALEOS_INFO
Jul 28 15:08:01 alert ALEOS_SERIAL_HMC: Log level changed to 3
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: LAN log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: VPN log level --> ALEOS_INFO
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: SECURITY log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: SERVICES log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: EVENTS log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: SERIAL log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: APPS log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: UI log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: AVMS log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: ADMIN log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: SYSTEM log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: NETSERV log level --> ALEOS_ERR
Jul 28 15:08:01 alert ALEOS_SYSTEM_Cmdexe: Wi-Fi log level --> ALEOS_ERR
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: Linux Syslog (display: No)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: WAN log level --> ALEOS_INFO (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: LAN log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: VPN log level --> ALEOS_INFO (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: SECURITY log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: SERVICES log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: EVENTS log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: SERIAL log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: APPS log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: UI log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: AVMS log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: ADMIN log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: SYSTEM log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: NETSERV log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: WIFI log level --> ALEOS_ERR (display: Yes)
Jul 28 15:08:04 alert ALEOS_ADMIN_logLogCfg: Logging of Log Configuration complete.
Jul 28 15:08:05 alert ALEOS_SYSTEM_SCR: sub: 0, hda1: p/e 2 ret 0, user: p/e 0 ret 0
Jul 28 15:08:07 notice ALEOS_WAN_SCR: Current band setting: 09, LTE ALL
Jul 28 15:08:09 info ALEOS_WAN_SCR: Launching RadioTask…
Jul 28 15:08:10 info ALEOS_EVENTS_dpRptSend: Bufalloc- count 495 buffer of size 268 available
Jul 28 15:08:10 info ALEOS_WAN_SCR: detectrmdetach started
Jul 28 15:08:10 notice ALEOS_WAN_RadioTask: Radio is a MC7700 - ATT002
Jul 28 15:08:10 info ALEOS_WAN_RadioTask: Radio is technology type is [2] - [LTE]
Jul 28 15:08:10 info ALEOS_SYSTEM_SM: Retrieving records from ‘SnF11.smc’ (index ‘0’)…
Jul 28 15:08:10 info ALEOS_SYSTEM_SM: Record counts: read ‘0’ good records, ‘0’ bad records
Jul 28 15:08:11 crit ALEOS_WAN_SCR: Radio Detach Detected [1]
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: csmMonInit: maxNumMsg 5, csmRecvMsgSize 60
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: Radio_state --> RADIO_STATE_INIT
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: Start Radio in PDP ON mode
Jul 28 15:08:11 notice ALEOS_WAN_RadioTask: Modem is ready
Jul 28 15:08:11 notice ALEOS_WAN_RadioTask: Device Enumerated in SDK after [1] attempts
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: Change log level to 6
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: Setup Radio Parameters
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: Current CTZU mode: 1
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: CTZU already set to 1
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: Current HSDCAT mode: 14
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: HSDCAT already set to 14
Jul 28 15:08:11 notice ALEOS_WAN_RadioTask: cbkTestSetPowerCB - Radio Module Operating Mode: [RADIO_ONLINE]
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: InitializeLteReselection started
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: ****************************************
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: PIN1 Status : 3
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: PIN1 Verify Retries Left : 3
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: PIN1 Unblock Retries Left : 10
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: ****************************************
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: IMSI : 310410289504561
Jul 28 15:08:11 alert ALEOS_SYSTEM_Cmdexe: Country Code notified 310 default 0
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: ICCID : 89014103272895045611
Jul 28 15:08:11 info ALEOS_WAN_RadioTask: Radio_state --> RADIO_STATE_READ_SMS
Jul 28 15:08:13 info ALEOS_WAN_RadioTask: Current COPS mode: 0
Jul 28 15:08:13 info ALEOS_WAN_RadioTask: Leaving COPS mode as default: automatic
Jul 28 15:08:13 info ALEOS_WAN_RadioTask: Setting COPS to [0] Success
Jul 28 15:08:13 info ALEOS_WAN_RMAN: PDPRadioManager
Jul 28 15:08:13 info ALEOS_WAN_RMAN: currentState = ManualPdpOn
Jul 28 15:08:13 info ALEOS_WAN_RMAN: radioModule = MC7700
Jul 28 15:08:13 info ALEOS_WAN_RMAN: startupMode = 2
Jul 28 15:08:13 info ALEOS_WAN_RMAN: isRadioPassThruEnabled = 0
Jul 28 15:08:13 info ALEOS_WAN_RMAN: current wan time in use = 33
Jul 28 15:08:13 notice ALEOS_WAN_RadioTask: Operator : AT&T
Jul 28 15:08:13 info ALEOS_WAN_RadioTask: Radio_state --> RADIO_STATE_WAITING_ACTIVATION
Jul 28 15:08:13 info ALEOS_WAN_RadioTask: Radio_state --> RADIO_STATE_ACTIVATED
Jul 28 15:08:14 info ALEOS_WAN_RadioTask: Voice Number : 16822095836
Jul 28 15:08:14 info ALEOS_WAN_RadioTask: MIN:
Jul 28 15:08:14 info ALEOS_WAN_RadioTask: APN selection: broadband (User Entered)
Jul 28 15:08:14 notice ALEOS_WAN_RadioTask: Using Primary APN: broadband
Jul 28 15:08:14 info ALEOS_WAN_RadioTask: Set APNName and credentials in Profile: APN ‘broadband’ with auth 0 (None), username ‘’
Jul 28 15:08:14 info ALEOS_WAN_RadioTask: Radio_state --> RADIO_STATE_NOTREADY_WAIT
Jul 28 15:08:14 err ALEOS_LAN_SCR: No WifiCard.
Jul 28 15:08:14 alert ALEOS_EVENTS_dpRptGen: init() in dpRptGen genMessage MSCI_GET with 206 entries ret 0
Jul 28 15:08:15 alert ALEOS_EVENTS_dpRptGen: dpRptGenProcessMSCIID: HIF Ready changed to 1
Jul 28 15:08:15 err ALEOS_EVENTS_dpRptGen: GPGGA Number of Satellites field is empty
Jul 28 15:08:15 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Tue, 28 Jul 2020 15:08:15 UTC
Jul 28 15:08:20 alert ALEOS_SYSTEM_ResetTimer: Periodic Reset: Reset Timer is set to 0 hours
Jul 28 15:08:20 alert ALEOS_SYSTEM_ResetTimer: Periodic Reset: Disabled
Jul 28 15:08:20 alert ALEOS_SYSTEM_ResetTimer: TOD Reset: Reset Days is set to 0 days
Jul 28 15:08:20 alert ALEOS_SYSTEM_ResetTimer: TOD Reset: Disabled
Jul 28 15:08:30 info ALEOS_WAN_RadioTask: cbkTestSetRFInfoCB - service type was None is now LTE
Jul 28 15:08:30 info ALEOS_WAN_RadioTask: cbkTestSetRFInfoCB - Radio Interface: [8] - [LTE] Active Band Class: [120] Active Channel: [5780]
Jul 28 15:08:35 info ALEOS_WAN_SCR: Handling IPV6 Disconnect
Jul 28 15:08:35 err ALEOS_WAN_SCR: Error stopping radvd (IPv6 SLAAC)
Jul 28 15:08:36 err ALEOS_WAN_SCR: Error removing br0 IPv6 address ‘’
Jul 28 15:08:36 err ALEOS_WAN_SCR: Error clearing IPv6 default route
Jul 28 15:08:36 info ALEOS_WAN_CMAN: ***** RM connection Restart 2159=
Jul 28 15:08:36 info ALEOS_WAN_CMAN: Ethernet wan interface assigning ip=0.0.0.0
Jul 28 15:08:55 info ALEOS_WAN_linkmon: New voice coverage state 1
Jul 28 15:09:15 alert ALEOS_EVENTS_dpRptGen: Fix lost for too long (60 sec), restart GPS tracking (occurrence 1)
Jul 28 15:09:21 alert ALEOS_WAN_RadioTask: Current APN is: broadband
Jul 28 15:09:21 alert ALEOS_WAN_RadioTask: RegState: Registration denied by visible network. PS AttachState: Detached. NumRadioInterfaces: 1. SelNetwork: 3GPP. HDR Personality Unknown.
Jul 28 15:09:28 err ALEOS_EVENTS_dpRptGen: monitorFix : Lost fix at: Tue, 28 Jul 2020 15:09:28 UTC
Jul 28 15:09:31 alert ALEOS_SERVICES_ACEmanager: User [user] login successful from IP [192.168.14.100]

Thanks for the help!

Hi Andrew,
From log, your device did not register to network successfully

Please make sure that apn is correct, you can contact the network operator to ask which apn for LTE service.
To set apn, Go to ACManager ->WAN/Cellular -> Cellular -> enter apn in “User Entered APN”
If your network requires authentication, go to Advanced -> and select the authentication in “Network Authentication Mode”
-> Apply and reboot

There are newer firmware at https://source.sierrawireless.com/resources/airlink/software_downloads/gx440-firmware/gx440-firmware-list/#sthash.p6kQwFYG.dpbs
Please upgrade your device to the latest.

Thanks,

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