EM8695 not connecting to cell

We are using the EM DEV KIT-6001173 with the EM8695

We are not getting any 5G connecting. I attach our log file of AT commands. This looks correct to me. Do you agree?

Later we will try 4G mode, and perhaps NRINFO/LTEINFO - do these do a cell search/sweep?

Grateful for any thoughts please.

test_commands.txt (49.1 KB)

At!lteinfo will not do cell search

Did you set correct APN in at+cgdcont?

Thank you for replying.

We believe the APN is set correctly, we use the string provided by the SIM provider. I assume there is no odd syntax requirements? “ABC123.etr”

What does lteinfo do? Is there a way for us to confirm if the modem can see any cells? We worry perhaps we have bad antenna connections or power connections

How about at+cops=? To scan network operator?

my test shows that even no SIM card inserted, there is still signal on RSRP, probably your log shows that there is something wrong in your antenna:

at+Cfun=1
OK
at!gstatus?
!GSTATUS:
Current Time:  114              Temperature: 33
Modem Mitigate Level:    0      ModemProc Mitigate Level:   0

Reset Counter: 1                Mode:        ONLINE
System mode:   LTE              PS state:    Not attached
LTE band:      B3               LTE bw:      10 MHz
LTE Rx chan:   1650             LTE Tx chan: 19650
EMM state:     Deregistered     Limited Service
RRC state:     RRC Idle
IMS Reg state: NOT REGISTERED   IMS mode:    Normal
IMS Srv State: NO SMS,NO VoIP

PCC Rx0 RSSI:  -48              PCC Rx0 RSRP:  -75
PCC Rx1 RSSI:  -88              PCC Rx1 RSRP:  -117
Tx Power:      ---              TAC:         9f62 (40802)
RSRQ (dB):     -10.9            Cell ID:     0188A903 (25733379)
SINR (dB):     14.0

OK
a/
!GSTATUS:
Current Time:  119              Temperature: 33
Modem Mitigate Level:    0      ModemProc Mitigate Level:   0

Reset Counter: 1                Mode:        ONLINE
System mode:   LTE              PS state:    Not attached
LTE band:      B3               LTE bw:      10 MHz
LTE Rx chan:   1650             LTE Tx chan: 19650
EMM state:     Deregistered     Limited Service
RRC state:     RRC Idle
IMS Reg state: NOT REGISTERED   IMS mode:    Normal
IMS Srv State: NO SMS,NO VoIP

PCC Rx0 RSSI:  -50              PCC Rx0 RSRP:  -75
PCC Rx1 RSSI:  -92              PCC Rx1 RSRP:  -118
Tx Power:      ---              TAC:         9f62 (40802)
RSRQ (dB):     -8.3             Cell ID:     0188A903 (25733379)
SINR (dB):     13.9

OK
at+cpin?
+CME ERROR: SIM not inserted
at!lteinfo?
!LTEINFO:
Serving    EARFCN MCC MNC   TAC      CID Bd D U SNR PCI  RSRQ  RSRP  RSSI RXLV
             1650 454  12 40802  188A903  3 3 3  11 328   -12   -75   -45   48
IntraFreq:                                          PCI  RSRQ  RSRP  RSSI RXLV
                                                    328   -12   -75   -45   48
InterFreq: EARFCN ThresholdLow ThresholdHi Priority PCI  RSRQ  RSRP  RSSI RXLV
            39050           10          24        7  --    --    --    --   --
             2850           10          14        5  --    --    --    --   --
             1850           10          14        4  --    --    --    --   --


OK

Thank you for looking at this; I had worried about the power and antennas. There is no documentation for the devkit.

Which antenna ports should we be using? We are using the paddle antennas are in the RF connectors marked “AUX” and “MAIN”.

it should be OK to connect both AUX and MAIN antenna

Indeed, we just had poor reception despite testing lots of locations. Thank you for all the help.