EM7565 - Not able to get internet access on Windows but on Linux I do get

IoT Modules MC/EM Series
1

I installed the Windows drivers and I’m able to see the connection and even connect to the cellular network and get an IP address, When I open the network bar on the bottom rigth I can see the cellular modem on and that is connected but it says “No Internet Access”.

When I take the EM7565 and connect it to a Linux machine I can get it connected and have access to the internet (I get a ping to 8.8.8.8).

I tried to find a solution online with no success… Do you maybe know why?

The FW I’m using is: EM7565 GENERIC Release 20 (MDM_SWI9X50C_01.14.13.00_PRI_9907259-002.048.000)

I tried to upgrade the FW over AirVantage without success also… I get "Upgrade Failure [Invalid URI]
Can you please advise on this topic also?

Thnaks.

2

Are you using MBIM?

What are the return of the followings?


ATI3
at!impref?
AT+Cgdcont?
AT!entercnd="A710"
at!USBCOMP?
aT!USBCOMP=?
3

No I don’t use MBIM (I think)

There are the response:

ATI3
Manufacturer: Sierra Wireless, Incorporated
Model: EM7565
Revision: SWI9X50C_01.14.13.00 883709 jenkins 2022/01/05 07:08:35
IMEI: 353533103273846
IMEI SV: 14
FSN: UF210205750310
+GCAP: +CGSM

OK
AT!IMPREF?
!IMPREF:
preferred fw version: 01.14.13.00
preferred carrier name: GENERIC
preferred config name: GENERIC_002.048_000
preferred subpri index: 000
current fw version: 01.14.13.00
current carrier name: GENERIC
current config name: GENERIC_002.048_000
current subpri index: 000

OK
AT+CGDCONT?
+CGDCONT: 1,“IP”,“data.tre.se”,“0.0.0.0”,0,0,0,0
+CGDCONT: 2,“IPV4V6”,“celcom4g”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0

OK
AT!ENTERCND=“A710”
OK
AT!USBCOMP?
Config Index: 1
Config Type: 3 (Generic)
Interface bitmask: 0000010D (diag,nmea,modem,rmnet0)

OK
AT!USBCOMP=?
!USBCOMP:
AT!USBCOMP=,,
- configuration index to which the composition applies, should be 1

- 1:MBIM USBIF, 2:PCIE USBIF, 3:Legacy-Generic, 4:RNDIS

- DIAG - 0x00000001,
NMEA - 0x00000004,
MODEM - 0x00000008,
RMNET0 - 0x00000100,
MBIM - 0x00001000,
e.g.
10D - diag, nmea, modem, rmnet interfaces enabled
1009 - diag, modem, mbim interfaces enabled

The default configuration is:
at!usbcomp=1,3,10F

OK

4

you can try with MBIM and see if it solves the problem

at!usbcomp=1,3,100d
AT!RESET
5

Thanks!
It is working now.