I have a new Panasonic Toughbook CF-33 with a EM7455 chip, running Windows 10 Build 1803.
It shipped with a different OS and then was given my organization’s standard image or some variation of it.
My role is to install GIS software and get the GPS working, and I’ve been wrestling with it for a while.
Before changing any settings, I went into my GIS software and had it scan for a GPS device on the COM ports as I usually would; it didn’t find anything. I interrupted the boot process and checked the settings; GPS was enabled there.
Here’s what I’ve done since then:
-Downloaded ‘WWAN Driver for EM7455’ from Panasonic support website and installed it.
It shows that it’s at driver version 16.10.1005.43
-Downloaded ‘One-Click Bundle for Toughbook CF-33’ from Panasonic and installed it.
This provided the Panasonic PC Settings Utility and GPS Viewer application
-In Device Manager, reassigned ‘Intel Active Management Technology’ from its initial COM port 3 to COM 10. (I’d read that having a different device occupying port 3 could cause problems, and I’d found that too on different laptops).
These have all been accompanied by reboots and retesting with no luck.
Under Panasonic’s PC Information Viewer, it lists these:
Sierra Wireless Incorporated Sierra Wireless Snapdragon™ X7 LTE-A DM Port (COM6) 16.10.1005.43
Sierra Wireless Incorporated Sierra Wireless Snapdragon™ X7 LTE-A NMEA Port (COM5) 16.10.1005.43
But in Device Manager under Ports it lists only the first one on COM6. My GPS software and the Panasonic GPS Viewer still do not find a GPS device.
If anyone has any pointers on this I’d really appreciate it. Thanks.
Btw I talked to Panasonic Support about this and their first suggestion was to download the 1-click bundle, and their next suggestion was to send it in. I’d rather not do that if I don’t have to.