I have recently purchased an EM7565 and connected it to an M.2 connector on our gateway. I followed the below instructions to configure a cellular connection.
Configure Cellular Connections
The EM7565 is connecting to our VZW network however is failing when attempting to connect. See below
failure from journalctl when running the below command
$ sudo mmcli --modem 0 --simple-connect="apn=vzwinternet"
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> Simple connect started...
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> Simple connect state (4/8): Wait to get fully enabled
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> Simple connect state (5/8): Register
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> Simple connect state (6/8): Bearer
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> Simple connect state (7/8): Connect
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (registered -> connecting)
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> error: couldn't start network: QMI protocol error (14): 'CallFailed'
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> call end reason (1): 'generic-unspecified'
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> verbose call end reason (2,209): [internal] pdn-ipv4-call-throttled
Nov 23 18:54:45 ubuntu ModemManager[954]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (connecting -> registered)
Nov 23 18:54:45 ubuntu NetworkManager[955]: <info> [1637693685.1891] modem["cdc-wdm0"]: modem state changed, 'connecting' --> 'registered' (reason: user-requested)
A Generic error error: couldn't start network: QMI protocol error (14): 'CallFailed' is logged
See below mmcli -m 0 output:
--------------------------------
General | dbus path: /org/freedesktop/ModemManager1/Modem/0
| device id: cbc7f7cb44b71e0763979cdea31194af6ae8cdc6
--------------------------------
Hardware | manufacturer: Sierra Wireless, Incorporated
| model: EM7565
| revision: SWI9X50C_01.08.04.00 dbb5d0 jenkins 2018/08/21 21:40:11
| h/w revision: 10001
| supported: gsm-umts, lte
| current: gsm-umts, lte
| equipment id: 359260080823229
--------------------------------
System | device: /sys/devices/pci0000:00/0000:00:14.0/usb1/1-13
| drivers: qcserial, qmi_wwan
| plugin: Sierra
| primary port: cdc-wdm0
| ports: wwx0e7ee597679c (net), ttyUSB1 (qcdm), cdc-wdm0 (qmi),
| ttyUSB3 (at)
--------------------------------
Numbers | own: 1xxxxxxxxxx
--------------------------------
Status | lock: sim-pin2
| unlock retries: sim-pin (3), sim-pin2 (3), sim-puk (10), sim-puk2 (10)
| state: registered
| power state: on
| access tech: lte
| signal quality: 91% (recent)
--------------------------------
Modes | supported: allowed: 3g; preferred: none
| allowed: 4g; preferred: none
| allowed: 3g, 4g; preferred: 3g
| allowed: 3g, 4g; preferred: 4g
| current: allowed: 2g, 3g, 4g; preferred: 4g
--------------------------------
Bands | supported: utran-1, utran-4, utran-6, utran-5, utran-8, utran-9,
| utran-2, eutran-2, eutran-4, eutran-5, eutran-13, eutran-66, utran-19
| current: utran-1, utran-4, utran-6, utran-5, utran-8, utran-9,
| utran-2, eutran-2, eutran-4, eutran-5, eutran-13, eutran-66, utran-19
--------------------------------
IP | supported: ipv4, ipv6, ipv4v6
--------------------------------
3GPP | imei: xxxxxxxxxxxxxxx
| operator id: 311480
| operator name: Verizon
| registration: home
--------------------------------
3GPP EPS | ue mode of operation: csps-2
--------------------------------
SIM | dbus path: /org/freedesktop/ModemManager1/SIM/0
--------------------------------
Bearer | dbus path: /org/freedesktop/ModemManager1/Bearer/2913
I looked up the IMEI number and it shows on the VZW IMEI Compatibility Page that the device is not compatible with the Verizion Wireless network.
AFAIK this EM7565 should work with the VZW network, or do I have to be part of the Open Development Group?
The SIM card was tested on another approved sierra modem and is functional.