Cloud Connector state randomly disabling

Octave
1

I’ve noticed on several occasions that the cloud connector state randomly disabling itself on my devices. Is there something that may be causing this to happen?

I can’t replicate it but can only recall that maybe when reviewing the tabs in the Cloud Connector, perhaps clicking into a tab such as “Body” to review code and that the UI is causing the state to change? I usually find it in a disabled state when my clients call to say that they’re not receiving live data on their dashboards.

Thanks,

Jason

2

Hi Jason,

I can help you diagnose this with a cloud action that is similar to the cloud connector. Please reach out to me on email. I have created an engineering ticket for this behavior.

3

Will do. Thanks @djudkins!