Why isn't my modem reporting location on the portal


#1

I have a GX400 that I have just set up. I am not able to get the portal to pick up the modem location. Am I missing something in the ACEmanager set-up such that I am preventing the device from sending GPS location? The device is reporting in to the portal so I know it is communicating.


#2

Hi,

Before going further in the investigations, which version of the AirVantage cloud platform are you using (version 3 or 4)?

Thanks,
Bernard


#3

I am using version 4.


#4

I figured it out, I had to set the stationary report interval on the modem.