Unable to login to root

IoT Modules WP Series
,
1

I am trying to connect gateway WP7702 using putty. but it shows "No supported authentication methods available(Server sent:publickey).

i have tried with winscp also showing same error. how to resolve it.

2

you can downgrade to R11 and do factory reset by swiflash:

3

Hi,

can you explain little deeper. is that i have to downgrade firmware to wp77xx_release11_generic_GCF, and Send command swiflash -r ?

4

are you going to erase the userapp partition and back to default mode?

For the usage of swiflash, you can see the detail here:
https://source.sierrawireless.com/resources/airprime/software/swiflash/#sthash.HY5WfBZj.dpbs

5

i have wp7702 device and i unable to connect it either by putty and winscp.
when i enter root as user name and enter it showing as, "No supported authentication methods available(Server sent:publickey).

6

are you going to erase the userapp partition and back to default mode?

7

yes. so that i can load my .update once i got login access

8

are you able to downgrade to R11?

9

i have updated it to version 11 just now

10

i able to do update by swiflash

11

then are you able to run “swiflash -m wp77xx -r” to erase userapp partition?

12

I tried swiflash -r, FDT logs showing success.

13

then are you able to log in now?

14

still it saying same error,

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15

is your putty OK to connect with other OK module?

does it work in tera term?

you might also see here:

16

ya, putty is fine with other gateway.

17

does it work in tera term?
does it work in linux terminal with “ssh root@192.168.2.2”?

18

i will check this once and update it.

19

Linux machine showing that,
root@192.168.2.2 : permission denied(publickey)

20

i wonder if you really do a factory reset successfully…

Do you have UART console?
you can see here to use flash_eraseall command: