One of my techs accidentally inserted a SIM card in slot 1 on RV50X without the carrier. I can only use SIM slot1 with the particular service I have. Any idea’s about how to remove the sim card. I reached out to see if factory could remove it but have not heard back. I have tried to eject it by pushing on the edge with a paperclip, no joy.
Thanks
Dave
Hi @dadams,
Here’s how to remove the sim card based on AirLink RV Series Hardware User Guide (page 21):
To remove a SIM card, press the SIM card in, and release it. Gently grip the SIM card and pull it out.
Thanks,
Good Morning Jerdung,
The SIM card was inserted without the carrier required for the slot and therefore I cannot push on the card and have it spring out.
It’s in too far to grab with anything and unfortunately for me I have to use SIM slot 1.
Can I return it to the factory for removal of the SIM card or can you tell me where to take the RV50X to have it removed?
Best Regards,
Dave Adams
Adams Environmental Systems, Inc.
P.O. Box 244
Kings Park, NY 11754-0244
T: 631.269.4672
Hi @dadams,
In this case, please contact the seller of this device to see if it helps. If you still cannot remove it, please make an RMA request (Return Merchandise Authorization).
Thanks,
Good Morning Jerdung,
I purchased the cell modem from Digikey. I don’t believe they have a repair facility to help with this problem.
How do I make a RMA request with Sierra Wireless, go to the web page?
Best Regards,
Dave
Adams Environmental Systems, Inc.
P.O. Box 244
Kings Park, NY 11754-0244
T: 631.269.4672
Hi @dadams,
Please access the page https://customercommunity.sierrawireless.com/s/repair-case, after that, log in if you have an account or register for a new account, and fill out the form to create an RMA request.
Thanks,
Good Morning Jerdung,
Thanks, for the info, I appreciate it.
I’ll do it today.
Best Regards,
Dave
Adams Environmental Systems, Inc.
P.O. Box 244
Kings Park, NY 11754-0244
T: 631.269.4672