Hi, My FX30 is a WP7702 with the following information: OK ATi Manufacturer: Sierra Wireless, Incorporated Model: FX30(WP7702) Revision: SWI9X06Y_02.36.06.00 63d944 jenkins 2020/12/10 19:12:28 IMEI: 354723090961904 IMEI SV: 6 FSN: AT325475241610 +GCAP: +CGSM,+DS OK ati8 Legato Ver: 21.05.0.54b964…

You need to contact distributor to get a tool to resize partition After resizing partition, the userapp partition will be erased and then you should be able to reset password

What kind of tool do we need? I don’t think they have it. Is it possible with adb shell mode?

yes, i think so, but the problem is you need to have the ADB port: [image] No Root SSH ACCESS on WP7702 FX30 WP Series Hi @jyijyi , My two modules are now unlocked to access SSH !!! thanks to Sierra FAE “Chau” and you @jyijyi . He gave me instructions so a…

So can u help me with unlocking level 3 because I have acces over AT commands?

You need to contact distributor to do so

No Root SSH ACCESS on WP7702 FX30 Sierra FAE @jyijyi How do we get in contact with Sierra FAE? We lost access to our device over the weekend and now our password does not work. From reading this post it appears the only way forward is to contact Sierra FAE but there are multiple ways to cont…

how about “request support” here? Support Semtech IoT Support and Resources Find the latest technical information related to Semtech (formerly Sierra Wireless) products and solutions. Read our forum, engage with our community and get the support you need from our team. Chat with Alto Ne…

@jyijyi I looked at that earlier and made an account but did not know what option to choose. Is it the Repair Request → Repair Case ? I thought this was a form for shipping the device in for repairs. It also says: “Repair and Warranty Only. For support cases, please login to create a new case or r…

how about create a case after you log in to the Customer Support Portal? [image] BTW, you can also see if you can use swiflash to erase userapp partition in old FW of FW30(WP7702)(e.g. R11 or R9) [image] Wp76 root password WP Series Hi! at start i choose …

@jyijyi The Create a Case button is not shown for me. I read somewhere that I need a community manager to enable it for me. We are on R15 right now. We just purchased it. I read from the forum that if it is using the new memory that it’s incompatible. I’ll try and check that. When I tried swiflash…

SSH acces password reset

IoT Modules

jyijyi November 17, 2025, 3:59pm 4

yes, i think so, but the problem is you need to have the ADB port:

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SSH acces password reset

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