I am in the process of trying to update a Raven XE V2221E from AELOS 4.0.5.006 to 4.0.11.003. I have downloaded the file: RvnXE_25_V2221E_4.0.11.003.exe. When it attempts the updated, I get the message “This updater is for a different product than that currently attempting to update”. Do I have the correct file?
That is the correct file, are you doing the firmware update Over the Air or locally connected?
I am getting the exact same error when attempting to upgrade a Verizon Raven XE V2221E from 4.10.001 to 4.11.003. I have tried the following:
- Rebooting the Raven
- Rebooting the computer
- Resetting the Raven to factory defaults
I am attempting the upgrade using the IP interface, and am connecting to 192.168.13.31 using the default username/password of “user” and “12345”. The upgrade filename is “RvnXE_25_V2221E_4.0.11.003.exe”.
The Sierra Wireless support page for this gateway seems to be silent on the issue.