Q24 pLUS sim problem



I have a Q24NG Plus Module with an onboard sim connecter. The module powers up properly but does not register onto the network. I recieve a WIND: 0 (meaning no card). Also, the AT+CPIN query results in +CME ERROR 10 - meaning no sim… this is totally wrong as I have tried two sim cards (that I know work) and I have the same result.

Can anyone help me with this please.