Problems updating user application ("Monitor" tab not visible)

Connectivity and Cloud Services Device Management
1

Hi! I need to update user application on some devices.

A month ago there were no problems, but now I can’t access Monitor, Configure and Develop tab’s despite the fact that they are enabled in my profile interface settings.

On new Upgarge tab there is no such option - only “Firmware update”.

How can I update my application?

2

Hello,

I have a few questions to help sort this out for you:

  • Can you provide your ALMS account name so we can have a look at your account?

  • When you say “update my application” are you referring to a AAF application that you have developed, that you want to deploy to the gateway?

  • If so, has the application been deployed to your account in ALMS?

  • Have you used the “install application” action to deploy your app in the past?

Let us know, and we’ll help sort out this issue for you.

3

Hello!

My Account ID is: “269b8e29374c4ecaa811b36000109eab”
Is this information enough?

I have updated applications in the past. In fact, this actions are still in “Upgarge>Operations” menu:

image
image1198×475 36.3 KB

Interface changed about a mounth ago.
I can not find the application download option. Earlier it was:
image

Now the only similar menu I found is in “Upgarge>Systems” tab, but there is no “Install application” option:

image
image1321×773 84.3 KB

4

Hello,

I raised an internal ticket to fix this issue and we come back to you as soon as possible.

Regards.

5

Hello!

A week has passed, is there any progress in solving my problem?

6

Hello!

If it is not possible to provide a remote user application update for us, please provide me a reason so that I can transfer this information to my department head.

7

Hi @rjacolin,
Has the solution delivered yet? we got same issue on my site. Please share if you have any information
Thanks

1 Like
8

@shestakov.aa

So I have tracked your units down (through the IMEI number) and found your account, it is a FOTA edition type account.

The tabs you have mentioned above have never been visible in this type of account and given we cannot transition from one type to another i.e. FOTA edition to AVEP (where the tabs are visible) then I suspect that you have a different login which takes you to a different account where you can see them if you were able to in the past.

Regards

Matt