Can't click Upgrade Firmware button

#1

Hi All,

I use mangOH Red with wp7702 to register on Airvantage and success update data. However, I can’t click Upgrade Firmware button,

ota
ota1845×677 77 KB

How I can get solved this problem?

Thanks
Albert

#2

I think you should register the WP7702 module with IMEI and serial number.

#3

Hi JordanZhao,

Thanks your reply.
Actually, I just hidden IMEI and Serial on the figure.

Albert

#4

Hi @alberthuang,

Please go to monitor page then select More->Edit, at field “Application”, choose a firmware version (oldest or latest) and save the configuration. Then try Upgrade Firmware button again.

Thanks,

#5

Hi cherokee,
Thanks your reply, but same as before…maybe wp7702 need to use Octave to FOTA?
Albert

#6

Hi @alberthuang,

Please try this:
-On monitor page of your system, select More->Install Bundle then select your desired FW.

Thanks,

#7

Hi Cherokee,

I followed your step and got log as :

Feb 14 14:22:56 swi-mdm9x28-wp user.info Legato: INFO | dcsDaemon[1109]/le_pa_dcs T=main | pa_dcs_linux.c AddNameserversToResolvConf() 310 | Set DNS ‘168.95.1.1’ ‘168.95.192.1’
Feb 14 14:22:56 swi-mdm9x28-wp user.info Legato: INFO | dcsDaemon[1109]/le_pa_dcs T=main | pa_dcs_linux.c AddNameserversToResolvConf() 310 | Set DNS ‘2001:b000:168::1’ ‘2001:b000:168::2’
Feb 14 14:22:56 swi-mdm9x28-wp user.info Legato: INFO | dcsDaemon[1109]/dcsDaemon T=main | dcsServer.c SetDefaultRouteAndDns() 1330 | DNS configuration is set successfully
Feb 14 14:23:01 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | avcClient.c BearerEventCb() 251 | Connected 1
Feb 14 14:23:02 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | avcServer.c ProcessUserAgreement() 1472 | Broadcast notification to applications
Feb 14 14:23:02 swi-mdm9x28-wp user.debug Legato: DBUG | atQmiLinker[1076]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | **^M +WDSI: 4^M **
Feb 14 14:23:02 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 7
Feb 14 14:23:02 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 8
Feb 14 14:23:02 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 9
Feb 14 14:23:02 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 10
Feb 14 14:23:02 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 11
Feb 14 14:23:02 swi-mdm9x28-wp user.err DS_MUX:[691]: Num FD set 5
Feb 14 14:23:03 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | osTimer.c lwm2mcore_TimerIsRunning() 213 | Timer reference is NULL
Feb 14 14:23:03 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | osTimer.c lwm2mcore_TimerIsRunning() 213 | Timer reference is NULL
Feb 14 14:23:04 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | osTimer.c lwm2mcore_TimerIsRunning() 213 | Timer reference is NULL
Feb 14 14:23:05 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/packageDownloader/packageUri: LE_NOT_FOUND
Feb 14 14:23:05 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | packageDownloader.c packageDownloader_GetResumeInfo() 323 | Failed to read /avc/packageDownloader/packageUri: LE_NOT_FOUND
Feb 14 14:23:05 swi-mdm9x28-wp user.warn Legato: -WRN- | avcDaemon[1096]/avcDaemon T=main | assetData.c assetData_GetObj9InstanceList() 1818 | No object 9 instance
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | avcAppUpdate.c NotifyObj9List() 691 | Found 0 object 9 instances
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | avcAppUpdate.c NotifyObj9List() 692 | obj9ListLen; 0 obj9List:
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | push.c push_Retry() 261 | Push Retry
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | avcServer.c ProcessUserAgreement() 1472 | Broadcast notification to applications
Feb 14 14:23:05 swi-mdm9x28-wp user.debug Legato: DBUG | atQmiLinker[1076]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | **^M +WDSI: 6^M **
Feb 14 14:23:05 swi-mdm9x28-wp user.debug Legato: DBUG | atQmiLinker[1076]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | **^M +WDSI: 23,1^M **
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 7
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 8
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 9
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 10
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 11
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Num FD set 5
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 7
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 8
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 9
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 10
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 11
Feb 14 14:23:05 swi-mdm9x28-wp user.err DS_MUX:[691]: Num FD set 5
Feb 14 14:23:05 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/fw/updateState: LE_NOT_FOUND
Feb 14 14:23:05 swi-mdm9x28-wp user.warn Legato: -WRN- | avcDaemon[1096]/avcDaemon T=main | packageDownloader.c packageDownloader_GetFwUpdateState() 527 | FW update state not found
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetModemVersion() 200 | Modem version = SWI9X06Y_02.22.12.00, returnedLen 20
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetLkVersion() 237 | App Bootloader version SWI9X06Y_02.22.12.00, returnedLen 20
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetOsVersion() 261 | Linux Version: 3.18.44
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetOsVersion() 271 | OsVersion 3.18.44, len 7
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetRfsVersion() 319 | RfsVersion SWI9X06Y_02.22.12.00, len 20
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetUfsVersion() 367 | UfsVersion unknown, len 7
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c ReadLegatoVersion() 418 | Legato version = 18.09.2, len 7
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c ReadLegatoVersion() 418 | Legato version = 18.09.2, len 7
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetCustomerPriVersion() 493 | PriVersion 9907365-001.006 , len 16
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetCarrierPriVersion() 534 | Carrier PRI Version GENERIC-001.051_000, len 19
Feb 14 14:23:05 swi-mdm9x28-wp user.err kernel: [ 119.321767] i2c-msm-v2 78b8000.i2c: NACK: slave not responding, ensure its powered: msgs(n:1 cur:0 tx) bc(rx:0 tx:2) mode:FIFO slv_addr:0x3a MSTR_STS:0x0c1300c8 OPER:0x00000090
Feb 14 14:23:05 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | osPortDevice.c GetMcuVersion() 575 | MCU version 002.011, len 7
Feb 14 14:23:05 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/fw/updateResult: LE_NOT_FOUND
Feb 14 14:23:05 swi-mdm9x28-wp user.warn Legato: -WRN- | avcDaemon[1096]/avcDaemon T=main | packageDownloader.c packageDownloader_GetFwUpdateResult() 572 | FW update result not found
Feb 14 14:23:06 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c DeleteFs() 140 | failed to delete /avc/sw/updateState: LE_NOT_FOUND
Feb 14 14:23:06 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c DeleteFs() 140 | failed to delete /avc/sw/instanceId: LE_NOT_FOUND
Feb 14 14:23:06 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c DeleteFs() 140 | failed to delete /avc/sw/bytesDownloaded: LE_NOT_FOUND
Feb 14 14:23:06 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c DeleteFs() 140 | failed to delete /avc/sw/internalState: LE_NOT_FOUND
Feb 14 14:23:06 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c DeleteFs() 140 | failed to delete /avc/sw/updateResult: LE_NOT_FOUND
Feb 14 14:23:07 swi-mdm9x28-wp user.err Legato: =ERR= | avcDaemon[1096]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/fw/updateState: LE_NOT_FOUND
Feb 14 14:23:07 swi-mdm9x28-wp user.warn Legato: -WRN- | avcDaemon[1096]/avcDaemon T=main | packageDownloader.c packageDownloader_GetFwUpdateState() 527 | FW update state not found
Feb 14 14:23:07 swi-mdm9x28-wp user.info kernel: [ 121.441012] sierra_startup_monitor
Feb 14 14:23:14 swi-mdm9x28-wp user.info Legato: INFO | avcDaemon[1096]/avcDaemon T=main | avcServer.c RespondToDownloadPending() 1164 | Stopping activity timer during download pending.
Feb 14 14:23:14 swi-mdm9x28-wp user.debug Legato: DBUG | atQmiLinker[1076]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | **^M +WDSI: 9,58512208^M **
Feb 14 14:23:14 swi-mdm9x28-wp user.debug Legato: DBUG | atQmiLinker[1076]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | **^M +WDSI: 2^M **
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 7
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 8
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 9
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 10
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 11
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Num FD set 5
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 7
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 8
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 9
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 10
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Listening FD set 11
Feb 14 14:23:14 swi-mdm9x28-wp user.err DS_MUX:[691]: Num FD set 5
Feb 14 14:23:18 swi-mdm9x28-wp user.info kernel: [ 132.113760] nf_conntrack: automatic helper assignment is deprecated and it will be removed soon. Use the iptables CT target to attach helpers instead.

My system information :

cm info
Device: WP7702
IMEI: xxx
IMEISV: 3
FSN: xxx
Firmware Version: SWI9X06Y_02.22.12.00 eaf79c jenkins 2019/04/24 18:48:27
Bootloader Version: SWI9X06Y_02.22.12.00 eaf79c jenkins 2019/04/24 18:48:27
MCU Version: 002.011
PRI Part Number (PN): 9907365
PRI Revision: 001.006
Carrier PRI Name: GENERIC
Carrier PRI Revision: 001.051_000
SKU: 1103530
Last Reset Cause: Reset, User Requested
Resets Count: Expected: 176 Unexpected: 8

I want to upgrade the latest firmware Release 12 form Release 11

擷取選取區域_001
擷取選取區域_001759×481 59.3 KB

Thanks,
Albert

#8

Hi @alberthuang,

From your log:
Feb 14 14:23:14 swi-mdm9x28-wp user.debug Legato: DBUG | atQmiLinker[1076]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | **^M +WDSI: 9,58512208^M **
Feb 14 14:23:14 swi-mdm9x28-wp user.debug Legato: DBUG | atQmiLinker[1076]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | **^M +WDSI: 2^M **

The log show that your module is enable user agreement for package download. Please use AT commands below then try the update again:
AT+WDSC=1,0 (this command is used to disable User agreement for package download)
AT+WDSC=2,0 (this command is used to disable User agreement for package install)

Thanks,

#9

Hi cherokee,

Thank you,this solution is help to me. It works now. :slight_smile:

Thanks,
Albert