I recently had an MP70 fail at one of our sites. We had a new one spare in our warehouse. I have grabbed the MP70 and found that it was not the LTE-A pro that we normally use. it is the MP70 , APAC, Wifi model. the Model number is 1102745. I logged into the web page and found that it had firmware version 4.6 and proceeded to download firmware version 4.15 from the website. I uploaded the firmware to the router and it failed. I closed the update window and continued to browse through the different menu options on the management page.
I needed to reboot the router to apply the new IP address and once it rebooted, it would not come up with the login page. I noticed that the lights were all red and could not do anything.
I was trying to login to https://192.168.13.31:9443. Nothing was showing.
I then tried http://192.168.13.31:9191 and it showed that it was in recovery mode and was asking for the file.
I downloaded the file from the website again, incase the file was corrupt and uploaded the second file.
I got the same error:
Installation failed. Please, retry.
Could not run swinstaller. Check that your package is compatible with the device
I have tried to contact support via the chat function and I had to fill in my details and all. I was told that I would be contacted via phone. I have not received any calls.
Any suggestions on what I could do to try and fix this please?