Issues connecting to Verizon network with HL7618RD and HL7588

Hi,

We have a product we’ve developed in the UK that use the HL7692 modem, which we are very happy with.

Our partners in the US want to use our product, so initially together we selected the HL7618RD for Verizon and HL7688 for AT&T.

The HL7688 for AT&T works as expected (as per what we’re used to with the HL7692), however we’ve been having huge issues getting the HL7618RD to connect.

The HL7618RD, seems to sit in CEREG, CGREG, CREG state 0, occasionally going to state 2 to indicate that it is searching for a network to join then immediately going back to state 0 - Not Registered Not searching.
During this time the device does receive +XCESQI signal strength indicators.
We’ve left the device for a couple of hours, and seemingly it does eventually connect but then is unable to send and receive SMS. Our partners in America told us that Verizon is a bit peculiar when it comes to letting devices on their network and we found out that the HL7618RD isn’t on Verizons approved list of modems.

We then bought a HL7588 to try, as this modem is on Verizons list of approved modem, and are still having issues.
This modem does connect to the Verizon network - CEREG and CGREG are reporting state 1 (Registered), however CREG is reporting state 3 (Registration Denied). COPS was reporting that it was registered on Verizon and state 7 (LTE), and the device was receiving +XCESQI signal strength indicators

We’re unable to send SMS from the device, or receive SMS - no CMTI indications were received even though the device is setup to receive these. Nor were our partners able to call the device, it went straight to voicemail.
We wondered if our partner was using a Data only Verizon SIM, but i’ve been informed that they’ve tried the SIM in a phone and were able to SMS & call.

I check to see if the modem had a Message Centre set and had the following response
AT+CSCA?
+CSCA: “+19037029920”,145

I’m unsure of the PDP contexts mentioned in the AT Command Specification notes, but this was the response to a AT+CGACT? - which I think looks ok?
+CGACT: 1,1
+CGACT: 2,0
+CGACT: 3,0
+CGACT: 4,0

I would appreciate any assistance with this, whilst we can potentially move forward with the AT&T solution, we would like to offer a Verizon option also, and i’m a little bit stuck as to where to go from here.

Thanks

Hi Liam,

Some suggestion for you, hope it help:

  • Upgrade the latest FW HL7618RD VZW Firmware V1.10
  • Try to use a high gain antenna, and connect both main and diversity antenna.
  • Note that Verizon supports B2, B4 & B13, HL7618RD supports B4 & B13 only.
  • Check the following results:
    AT+WCARRIER
    AT+CGDCONT?
    at+cireg=1
    at+xireg? //IMS registration status
  • HL7618RD should suppport SMS MO/MT.

Hi,

Thank you for the suggestions, i’m looking back at some of the previous logs I took:
The response to AT+CGMR to get the firmware version was:
BHL7618RD.V.1.6.151600.201704201024.x7120m_1

I believe this indicates the firmware version is 1.6.15. We don’t currently have a way to upgrade to 1.10 via the device (no USB connection). Is there another way we can do it? We have a Mango-RED dev kit here in the UK, but our partners overseas won’t have this.

The response from AT+CGDCONT?
+CGDCONT: 1,“IPV4V6”,“VZWIMS”,"",0,0
+CGDCONT: 2,“IPV4V6”,“vzwadmin”,"",0,0,0,0,0,0
+CGDCONT: 3,“IPV4V6”,“VZWINTERNET”,"",0,0,0,0,0,0
+CGDCONT: 4,“IPV4V6”,“VZWAPP”,"",0,0,0,0,0,0

AT+CGACT?
+CGACT: 1,0
+CGACT: 2,0
+CGACT: 3,0
+CGACT: 4,0

But I can’t be sure if this was from debugging the HL7588 or the HL7618RD.

We will look at trying high gain antennas on both main and diversity connections and look at trying to get the responses you’ve requested.

Thanks