How to get device updates?

I am subscribed to RV50-related updates. On my subscription page the switch under “AirLink > RV > RV50” is set to “ON”.

So why do I never receive device-related notices?

  • Security advisory from Aug 2020 … no alerts were ever sent
  • Security advisory from Mar 2020 … no alerts were ever sent
  • New firmware released in Dec 2019 … no alerts were ever sent
  • New firmware released in May 2019 … no alerts were ever sent

Literally ever time I visit a product page, the annoying “Get updates on this product” box appears. But actually signing up for updates has been completely and totally worthless.

No, it’s not going into my spam folder. Yes, I verified I’m signed up. Is anybody getting any updates? Someone please chime in to let me know the “device alerts” isn’t just one big hilarious joke.