FX30S unexpected file and folder loss 16.10.1.m3

[cchenry]

Hi John,
This issue sounds very similar to the one posted here:

FX30S Factory Reset and data loss

Hi I was trying to do “cm data” on my FX30S Sierra IoT Gateway and the connection status was coming “no” so I reinserted the SIM and plugged out the power cable and plugged it back. But after reboot all my files in root directory and home directory we lost. I don’t the reason and scenario is non reproducible , same situation is faced by one of my friend where he removed the SIM and interested and his data was lost. No idea why this situation has occurred. Thanks Alka

Could you please clarify:

1. Are you the friend that is referenced in the other post? (I’d like to know the frequency of this occurrance)
2. What AT command was executed?
3. When you say power cycle, did you pull the power? If so, did you get an AT command response before the power was pulled?
4. I can see you’re running stock Legato, but have you changed any other components on the system? What is the output of “fwupdate query” and “cm info”?
5. I’m not aware of any situation that will erase files from the /home/root folder. To answer your question, this is the location that should be stored without risk. I will consult further internally how this could possibly happen.

BR,
Chris