That’s good to know. I have been looking around at 5g modems to finish updating my setup. I already have a pair of 25db paparbolic dish antennas in Mimo config that go from 700-6000 MHz. It’s been a few days but if I remember the models correctly the rm500 is sub6 and the rm510 is mm, however I couldn’t find the mm module anywhere. They are actually fairly affordable. For my situation I wouldnt really need the mm wave capabilities, I doubt my location will ever have coverage. Have you tested either one?
As far as the support goes honestly as far as I’m concerned if you make a device you should provide support for it no questions asked. I can understand confidential/trade secret stuff but as for the “still in development” angle that’s bull. How many games, devices etc have developers released in poor condition or in beta. The public is used to that and especially those of us who are using these m2 modules are probably more tech proficient anyway. I think they are just one of those companies that doesn’t want to deal with the public. Cisco is kind of that way now too but they will still work with you.