EM7565 driver/firmware issue

[jyijyi]

did you type the command wrongly? (without !)

[jordi.monter]

Correct, the command had incorrect syntax. I copied the commands from previous post that didn’t include the ‘!’ symbol:

EM7565 driver/firmware issue

I now finally was able to modifiy the USB PID of my devices from 90B1 to 9091. After that the devices apperar as normal in the Windows device manager and work and behave as our former ones. Here is what I did: Install a fresh version of Linux Mint (Ubuntu clone) Compile and install device drivers from source. Install picocom to send AT commands via USB serial port (minicom did not work for me by unknown reason). Connect to the modem by sudo picocom /dev/ttyUSB1 With that I was able to send th…

After changing the command now it is working and change the PID to the standard one.

I’d like to update the drivers of the modem since the one I have are from 2017:

ATI9
Manufacturer: Sierra Wireless, Incorporated
Model: EM7565-9
Revision: SWI9X50C_00.06.02.00 f50f0a jenkins 2017/08/25 05:33:58
MEID: 35925908011586
IMEI: 359259080115867
IMEI SV:  1
FSN: XK734486130206
+GCAP: +CGSM


OK

AT!IMPREF?
!IMPREF:
 preferred fw version:    00.06.02.00
 preferred carrier name:  GENERIC
 preferred config name:   GENERIC_001.004_000
 current fw version:      00.06.02.00
 current carrier name:    GENERIC
 current config name:     GENERIC_001.004_000

any recommendation about what is the best option?

Thank you very much for your support!!

[jyijyi]

you can update the FW by one-click exe in Windows:
https://source.sierrawireless.com/resources/airprime/minicard/75xx/em_mc75xx-approved-fw-packages/#sthash.ZgFQbkts.ArlYFDw5.dpbs

[jordi.monter]

@jyijyi

pdate the FW by one

Thank you. I am trying to update generic image R21.1: https://source.sierrawireless.com/-/media/support_downloads/airprime/75xx/fw/7511_rev21,-d-,1/9999999_9907259_swi9x50c_01,-d-,14,-d-,22,-d-,00_00_generic_002,-d-,057_000.ashx

But I am getting the following error:

FDT version: 1.0.1902.1
Awaiting adapter ...
Enabling selective suspend ...
Firmware download failed.
Primary error code: 14 - No MBN adapter available.
Secondary error code: 0 - Not applicable.
Device error code: 0x0 - Unknown device error code.

Preexisting images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId:
                Configuration:
                        ImageId:
                        BuildId:
Final images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId:
                Configuration:
                        ImageId:
                        BuildId:

OEM PRI:
IMEI:
Total time elapsed: 125 ms.
Images downloaded:
Press Enter to continue ...

Any suggestion? I can send AT commands (using for instance PUTTY tool) so modem is there…

[jyijyi]

then you can use the fw-download application in linux to upgrade:

Unable to upgrade firmware for EM7411

@leo You might also want to check what rights you have against that interface, you might be able to see it but not write to it. pi@raspberrypi:~ $ ls /dev autofs cuse i2c-1 loop5 mmcblk0p2 ram11 ram7 shm tty12 tty21 tty30 tty4 tty49 tty58 ttyAMA0 vcs1 vcsa3 vcsu3 video14 block disk initctl loop6 mqueue ram12 ram8 snd tty13 tty22 tty31 tty40 tty5 tty59 ttyprintk vcs2 vcsa4 vcsu4 video…

[jordi.monter]

Thank you, @jyijyi What exact I need to install to install it in linux? I download MBPL drivers but there are no instructions to install them

[jyijyi]

you can type the followings to install the MBPL driver:

sudo make
sudo make install

[jordi.monter]

Hi @jyijyi ,

Thank you for your reply. There are several drivers in MBPL page, which one should I use among them?

Best regards

[jyijyi]

you can download " MBPL_DRIVERS_R35_ENG4-usb-src.tar"

[jordi.monter]

I already had installed the USB drivers otherwise I wouldn’t be able to access via ttUSBx.

Anyhow, I finally figure out what MBPL drivers to install (MBPL_SDK_R35_ENG4-fwdwl.bin.tar).
When executing them using the following command:

sudo ./fwdwl-literpi -d /dev/ttyUSB2 -p /dev/cdc-wdm0 -t 1 --modelfamily 4 --fwpath "./firmware/"

having SWI9X50C_01.14.22.00.cwe and SWI9X50C_01.14.22.00_GENERIC_002.057_000.nvu under firnware folder, I am getting the following error:

[10:52:58.471][3]Failed to enter BOOT and HOLD mode in 60 seconds. Application terminates.

Any idea about this error? Complete logs attached:
fwdwl.log…7z (2.7 KB)

[jyijyi]

MBPL_SDK_R35_ENG4-fwdwl.bin.tar is an application, not MBPL driver

Is this correct information?

-d /dev/ttyUSB2 -p /dev/cdc-wdm0

How about using -d /dev/ttyUSB0?

[jordi.monter]

Hi @jyijyi ,

Thank you, I tried with ttyUSB0 and it seems at least it attempted to update the firmware but I am getting now the following error:

BOOT and HOLD Mode. Downloading firmware …
Downloading: ./firmware//SWI9X50C_01.14.22.00.cwe
FW download failed: eSDP_FWDWL_ERR_FIREHOSE_STATE_ERR(120)

Attached the complete log:
fwdwl.log.7z (7.0 KB)

Thank you!!

[jyijyi]

Is it the same for other FW like SWI9X50C_01.14.02.00?

does it work in Windows?

fdt2.exe -d g5k -ignswto -f SWI9X50C_01.14.22.00.cwe SWI9X50C_01.14.22.00_GENERIC_002.057_000.nvu

[jordi.monter]

Hello @jyijyi ,

Just executed as suggested on Windows, but I am getting the same error as reported previously (see EM7565 driver/firmware issue - #44 by jordi.monter) :

FDT version: 2.0.2012.0
Awaiting adapter ...
Firmware download failed.
Primary error code: 14 - No MBN adapter available.
Secondary error code: 0 - Not applicable.
Device error code: 0x0 - Unknown device error code.

Preexisting images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId:
                Configuration:
                        ImageId:
                        BuildId:
Final images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId:
                Configuration:
                        ImageId:
                        BuildId:

OEM PRI:

IMEI:

Total time elapsed: 125 ms

According to the MFD documentation it seems that the error below is due no adapter available:
14 ERROR_APP_NO_ADAPTER_AVAILABLE No adapter available.

[jyijyi]

Did you install the Windows driver?
https://source.sierrawireless.com/resources/airprime/software/airprime-em_mc-series-windows-drivers-qmi-build-5087/#sthash.gzytAYQk.dpbs

how about other older FW like SWI9X50C_01.08.04.00 or SWI9X50C_01.09.04.00 or SWI9X50C_01.07.02.00?

https://source.sierrawireless.com/resources/airprime/minicard/75xx/em_mc75xx-approved-fw-packages/#sthash.ZgFQbkts.4lDMNIPi.dpbs

[jordi.monter]

@jyijyi

SWI9X50C_01.09.04.00

Hi @jyijyi ,

Yes I had Windows driver installed. Actually I was able to update the firmware in a different Sierra Wireless modem (EM7455). The suggested old versions looks carrier versions, isn’t it?

also, the cwe, nvu files are under linux package, would it work installing them in windows using fdt2?
The windows version (9999999_9907259_SWI9X50C_01.14.22.00_00_GENERIC_002.057_000.exe) is also failing, thought…

[jyijyi]

if the exe or fdt2 of EM7455 is OK to install, then it should be ok to install for EM7565

[jordi.monter]

I didn’t try fdt2 with EM7455, I used the Windows 99999*.exe firmware without any problem, but none of the options (fdt2 or 9999999_9907259_SWI9X50C_01.14.22.00_00_GENERIC_002.057_000.exe) worked with EM7565.

What else can I try? and why is the reason of getting 14 ERROR_APP_NO_ADAPTER_AVAILABLE No adapter available?

[jyijyi]

how about other older FW like SWI9X50C_01.08.04.00 or SWI9X50C_01.09.04.00 or SWI9X50C_01.07.02.00?

https://source.sierrawireless.com/resources/airprime/minicard/75xx/em_mc75xx-approved-fw-packages/#sthash.ZgFQbkts.4lDMNIPi.dpbs

Seems to be your module having problem
do you have another EM7565 to try?

BTW, why don’t you try fdt2 with EM7455?

[jordi.monter]

Hi @jyijyi ,

apologizes for my response delay, I was out yesterday

When I checked the proposed images, I saw they are carrier related ones. Not sure if they are the best candidates for upgrade.

anyhow, I can try fdt2 with EM7455 although it will not prove much since I was able to update the drivers using Windows 99999*.exe firmware, that modem is working fine. But I am having problems with EM7565 in both Windows and Linux, I’d like to understand why the returned error is coming up, what does mean than there is no MBN adapter available?