I have downloaded and installed the official drivers for the EM7565 module on my Windows 10 machine. Windows correctly recognizes the device but can’t seem to associate the device with the Sierra drivers installed.
Curiously, when I check the device’s “Hardware ID” I see:
USB\VID_1199&PID_90C3&MI_01
But looking through installer_parameters.xml I can’t find this Hardware ID. What Hardware ID does the driver package expect the EM7565 to have?
Thanks!
Have you tried on another pc to confirm if this is pc issue or driver issue?
You can also try in linux to isolate if this is windows driver problem or module problem
I encountered the same issue both on windows and also on the Linux for Tegra which is a flavor of Ubuntu.
lsusb -t shows no driver installed for Dev 10 which is the Sierra wireless EM7565 modem, and no modem can be found with mmcli command. Is there any way to solve this driver issue in Linux?
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 10000M
|__ Port 3: Dev 2, If 0, Class=Hub, Driver=hub/4p, 10000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 480M
|__ Port 2: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M
|__ Port 1: Dev 10, If 2, Class=Vendor Specific Class, Driver=, 480M
|__ Port 1: Dev 10, If 0, Class=Vendor Specific Class, Driver=, 480M
|__ Port 1: Dev 10, If 1, Class=Vendor Specific Class, Driver=, 480M
|__ Port 4: Dev 5, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 2: Dev 4, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 2: Dev 4, If 1, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 3: Dev 3, If 0, Class=Wireless, Driver=rtk_btusb, 12M
|__ Port 3: Dev 3, If 1, Class=Wireless, Driver=rtk_btusb, 12M
Did you see anything related in dmesg when you connect usb cable to PC?
I have indeed, encountered exactly the same behavior on a second Windows machine. Like the other poster I also had no luck getting the modem up and running on a Linux machine.
What did you see in dmesg when you connect usb cable to linux PC?