EM7565 driver/firmware issue

IoT Modules MC/EM Series
26

no idea
Does this help?

You can also try the old GobiSerial driver:
https://source.sierrawireless.com/resources/airprime/software/usb-drivers-linux-qmi-software-s2,-d-,42n2,-d-,64/

BTW, did you contact distributor?