EM7565 Can't upgrade FW

1

Hello there
I need a bit help
I have EM7565 with pretty old FW

Manufacturer: Sierra Wireless, Incorporated
Model: EM7565-9
Revision: SWI9X50C_00.06.02.00 f50f0a jenkins 2017/08/25 05:33:58
IMEI: 001027009999999
IMEI SV:  1
FSN: XK734688680306
+GCAP: +CGSM


OK

State: Online
LPM voters - Temp:0, Volt:0, User:0, W_DISABLE:0, IMSWITCH:0, BIOS:0, LWM2M:0, OMADM:0, FOTA:0, RFCAL:0
LPM persistence - None

Modem works, but i want to upgrage FW
I have an error after flashing:

FDT version: 1.0.1902.1
Awaiting adapter ...
Setting images preference ...
Resetting ...
Awaiting download port ...
Switching to streaming mode ...
Downloading images ...
Writing image |
Flashing image /
Enabling selective suspend ...
Firmware download failed.
Primary error code: 77 - Failed in streaming download stage.
Secondary error code: 68 - Received incorrect response.
Device error code: 0x80 - Invalid image type.

Preexisting images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId: 00.06.02.00_
                Configuration:
                        ImageId:
                        BuildId: 00.06.02.00_
Final images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId:
                Configuration:
                        ImageId:
                        BuildId:

OEM PRI:

IMEI:

Total time elapsed: 38672 ms.

Time to switch to boot mode: 25968 ms.

Images downloaded:
        Image ID: ?_?
        Build ID: 01.14.02.00_?
                failed

Time to reset to application mode: -1 ms.

Press Enter to continue ...







FDT version: 2.0.2012.0
Awaiting suitable port or adapter ...
Switching to boot & hold mode ...
Disabling selective suspend ...
Awaiting DM port ...
Switching to boot & hold mode ...
Disabling selective suspend ...
Awaiting port removal ...
Awaiting download port ...
Switching to streaming mode ...
Downloading images ...
Writing image C:\Users\Ozzy\Desktop\release\SWI9X50C_01.14.02.00.cwe \
Flashing image |
Firmware download failed.
Primary error code: 77 - Failed in streaming download stage.
Secondary error code: 68 - Received incorrect response.
Device error code: 0x80 - Invalid image type.

Preexisting images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId: 00.06.02.00_
                Configuration:
                        ImageId:
                        BuildId: 00.06.02.00_
Final images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId:
                Configuration:
                        ImageId:
                        BuildId:

OEM PRI:

IMEI:

Total time elapsed: 27250 ms.

Time to switch to boot mode: 12172 ms.

Images downloaded:
        Image ID: ?_?
        Build ID: 01.14.02.00_?
                failed

Time to reset to application mode: -1 ms.

Press Enter to continue ...

I have tested like 6 FW, all have the same error
Any fix of that?
I think that need to try to find another pretty old FW, like 00.XX.XX.XX, i have found only 01.XX.XX.XX FW
Thanks for answer

2

Dear @shvedv.egr,

  1. Can you please share the output of the following AT commands?

AT!ENTERCND=“A710”
AT!SKU?
AT!HWID?
AT!USBCOMP?

  1. Which FW releases you tried to upgrade the module to?

  2. Have you tried to upgrade the module on a Linux PC using MBPL package? Can you please share the result?

Thanks

3

Now:

ati
Manufacturer: Sierra Wireless, Incorporated
Model: EM7565-9
Revision: SWI9X50C_00.06.02.00 f50f0a jenkins 2017/08/25 05:33:58
IMEI: 001027009999999
IMEI SV:  1
FSN: XK734688680306
+GCAP: +CGSM,+DS,+ES


OK
AT!ENTERCND=?A710?
ERROR
AT!ENTERCND=?A710?
ERROR
AT!ENTERCND="A710"
OK
AT!SKU?
SKU: Unset

OK
AT!HWID?
Revision: 0.6


OK
AT!USBCOMP?
Config Index: 1
Config Type:  1 (USBIF)
Interface bitmask: 0000100D (diag,nmea,modem,mbim) 

OK

At the start:

AT!ENTERCND="A710"
OK
AT!IMAGE?
TYPE SLOT STATUS LRU FAILURES UNIQUE_ID   BUILD_ID
FW   1    EMPTY  0   0 0                  
FW   2    EMPTY  0   0 0                  
FW   3    EMPTY  0   0 0                  
FW   4    EMPTY  0   0 0                  
Max FW images: 4
Active FW image is at slot 255

TYPE SLOT STATUS LRU FAILURES UNIQUE_ID   BUILD_ID
PRI  FF   GOOD   0   0 0      001.028_000 01.05.01.00_GENERIC
Max PRI images: 50


OK
AT!USBPID?
!USBPID: 
APP : 9091
BOOT: 9090

OK
AT!SKU?
SKU: 1103489

OK
_
AT!PRIID?
PRI Part Number: 9907344
Revision: 001.000
Customer: Generic-M2M

Carrier PRI: 9999999_9907259_SWI9X50C_01.05.01.00_00_GENERIC_001.028_000

State: Online
LPM voters - Temp:0, Volt:0, User:0, W_DISABLE:0, IMSWITCH:0, BIOS:0, LWM2M:0, OMADM:0, FOTA:0, RFCAL:0
LPM persistence - None

OK
  1. GN0_9999999_9907259_SWI9X50C_01.05.01.00_00_GENERIC_001.028_000 and GN5_9999999_9907259_SWI9X50C_01.14.02.00_00_GENERIC_002.035_000
  2. I have tried to upgrade FW with FDT tool, i dont have linux
4

Hi @shvedv.egr

  1. Can you share which .exe file you used to update the firmware?
  2. What commands did you use to update the firmware?
  3. Have you used the latest FDT tool?

Thanks,

5
  1. From this link:
    https://source.sierrawireless.com/-/media/support_downloads/airprime/75xx/fw/7511/build5183/9999999_9907259_swi9x50c_01,-d-,14,-d-,02,-d-,00_00_generic_002,-d-,035_003.ashx (https://source.sierrawireless.com/resources/airprime/minicard/75xx/em_mc75xx-approved-fw-packages/#sthash.qa3UwPX4.dpbs)
  2. Just make it online mode again with at!impref command
  3. Just download lastest FDT and lastest FW for modem, no luck:
FDT version: 2.0.2012.0
Awaiting suitable port or adapter ...
Switching to boot & hold mode ...
Disabling selective suspend ...
Awaiting DM port ...
Switching to boot & hold mode ...
Disabling selective suspend ...
Awaiting port removal ...
Awaiting download port ...
Switching to streaming mode ...
Downloading images ...
Writing image C:\Users\Ozzy\Desktop\release\SWI9X50C_01.14.13.00.cwe |
Flashing image /
Firmware download failed.
Primary error code: 77 - Failed in streaming download stage.
Secondary error code: 68 - Received incorrect response.
Device error code: 0x80 - Invalid image type.

Preexisting images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId: 00.06.02.00_
                Configuration:
                        ImageId:
                        BuildId: 00.06.02.00_
Final images information:
        Current:
                Firmware:
                        ImageId:
                        BuildId:
                Configuration:
                        ImageId:
                        BuildId:

OEM PRI:

IMEI:

Total time elapsed: 25984 ms.

Time to switch to boot mode: 11859 ms.

Images downloaded:
        Image ID: ?_?
        Build ID: 01.14.13.00_?
                failed

Time to reset to application mode: -1 ms.

Press Enter to continue ...
6

Hi @shvedv.egr ,

Please let me know if you use the latest driver and show the screenshot of the ports of Device Manager for me to assist further.

Thanks,

7

Снимок
Снимок812×225 19.9 KB

8

Hi @shvedv.egr,

Please perform firmware update using Airvantage FOTA.
Attached link below: Getting Started - fota - Sierra Wireless

Thanks,