Em7511 No Internet Access

When inserting the sim card, I get a signal but no internet. When checking, it says “No internet access”

I’m using the EM7511 module.

What are the return of the following?

Ati3
At!gstatus?
At!selrat?
At!band?
At!impref?

Sorry for being a bit late. Here is each command result.

Ati3

Manufacturer: Sierra Wireless, Incorporated
Model: EM7511
Revision: SWI9X50C_01.14.02.00 2e210b jenkins 2020/08/19 14:18:39
IMEI: 351664100179355
IMEI SV: 12
FSN: YT044290510410
+GCAP: +CGSM

OK
At!gstatus?

!GSTATUS:
Current Time: 93125 Temperature: 27
Reset Counter: 1 Mode: ONLINE
System mode: LTE PS state: Not attached
LTE band: No band LTE bw: 1.4 MHz
LTE Rx chan: 0 LTE Tx chan: 4294967295
LTE SCC1 state:NOT ASSIGNED
LTE SCC2 state:NOT ASSIGNED
LTE SCC3 state:NOT ASSIGNED
LTE SCC4 state:NOT ASSIGNED
EMM state: Deregistered Attach Needed
RRC state: RRC Idle
IMS reg state: No Srv

PCC RxM RSSI: 0 PCC RxM RSRP: 0
PCC RxD RSSI: 0 PCC RxD RSRP: 0
Tx Power: – TAC: ffff (65535)
RSRQ (dB): 0.0 Cell ID: ffffffff (4294967295)
SINR (dB): 0

OK
At!selrat?

!SELRAT: 00, Automatic

OK
At!band?

Index, Name
00, All bands

OK
At!impref?

!IMPREF:
preferred fw version: 01.14.02.00
preferred carrier name: ATT
preferred config name: ATT_002.047_000
preferred subpri index: 001
current fw version: 01.14.02.00
current carrier name: ATT
current config name: ATT_002.047_000
current subpri index: 001

OK

at!gstatus? shows it is not attached to network and there is no signal

did you connect antenna?
Are you using ATT SIM card?

BTW, I saw your FW version is quite old, you might consider to try the newer firmware:
https://source.sierrawireless.com/resources/airprime/minicard/75xx/em_mc75xx-approved-fw-packages/#sthash.ZgFQbkts.KE7qrdCw.dpbs

Thank you for replying. I’m using a Verizon sim card. The antennas are connected.

Verizon works with its specific firmware. When testing ATT, it does not work even with the most up to date firmware for it. I have cellular signal bars, but it says “No internet access”.

Ati3

Manufacturer: Sierra Wireless, Incorporated
Model: EM7511
Revision: SWI9X50C_01.14.22.00 ba8ef1 jenkins 2022/11/11 09:59:48
IMEI: 351664100179355
IMEI SV: 15
FSN: YT044290510410
+GCAP: +CGSM

OK
At!gstatus?

!GSTATUS:
Current Time: 815 Temperature: 53
Reset Counter: 1 Mode: ONLINE
System mode: LTE PS state: Attached
LTE band: B66 LTE bw: 10 MHz
LTE Rx chan: 66986 LTE Tx chan: 132522
LTE SCC1 state:NOT ASSIGNED
LTE SCC2 state:NOT ASSIGNED
LTE SCC3 state:NOT ASSIGNED
LTE SCC4 state:NOT ASSIGNED
EMM state: Registered Normal Service
RRC state: RRC Connected
IMS reg state: No Srv

PCC RxM RSSI: -77 PCC RxM RSRP: -120
PCC RxD RSSI: -75 PCC RxD RSRP: -118
Tx Power: 23 TAC: 011d (285)
RSRQ (dB): -20.0 Cell ID: 008304ba (8586426)
SINR (dB): -9.2

OK
At!selrat?

!SELRAT: 00, Automatic

OK
At!band?

Index, Name
00, All bands

OK
At!impref?

!IMPREF:
preferred fw version: 01.14.22.00
preferred carrier name: ATT
preferred config name: ATT_002.071_001
preferred subpri index: 001
current fw version: 01.14.22.00
current carrier name: ATT
current config name: ATT_002.071_001
current subpri index: 001

OK

AT!GSTATUS? shows it has been attached to ATT network.

What is the return of the following?

AT!entercnd="A710"
AT!usbcomp=?
AT!USBCOMP?

I want to check whether it has been set to enable MBIM interface instead of RMNET interface,

BTW, are you testing in linux PC or Windows PC?
Did you set correctly in host platform for the APN?

I’m using windows. The APN should be correct.

AT!entercnd=“A710”

OK
AT!usbcomp=?

!USBCOMP:
AT!USBCOMP=,,
- configuration index to which the composition applies, should be 1

- 1:MBIM USBIF, 2:PCIE USBIF, 3:Legacy-Generic, 4:RNDIS

- DIAG - 0x00000001,
NMEA - 0x00000004,
MODEM - 0x00000008,
RMNET0 - 0x00000100,
MBIM - 0x00001000,
e.g.
10D - diag, nmea, modem, rmnet interfaces enabled
1009 - diag, modem, mbim interfaces enabled

The default configuration is:
at!usbcomp=1,3,10F

OK
AT!USBCOMP?

Config Index: 1
Config Type: 1 (USBIF)
Interface bitmask: 0000100D (diag,nmea,modem,mbim)

see if this works for setting “Legacy-Generic”:

at!entercnd="A710""
OK
ati3
Manufacturer: Sierra Wireless, Incorporated
Model: EM7411
Revision: SWI9X50C_01.14.22.00 ba8ef1 jenkins 2022/11/11 09:59:48
IMEI: 356280111412345
IMEI SV: 15
FSN: 8F223322912345
+GCAP: +CGSM


OK
at!usbcomp?
Config Index: 1
Config Type:  3 (Generic)
Interface bitmask: 0000100D (diag,nmea,modem,mbim)

OK

What is the command for it?

at!entercnd=“A710”
at!usbcomp=1,3,100d
AT!Reset