EM7455 not registering with the network

My last message was with the SIM that doesn’t work, on Telekom. Should I run the same tests with the one that works, Orange?

Doing it now.

Because of the truncated responses, I’ve had to run more than 1k commands (not exaggerating) for this debugging session :frowning:

Tests done with the Orange SIM (which worked the other day with EM7455 with SWI9X30C_02.38.00.00) and the second device with firmware SWI9X30C_02.33.03.00`:

B1

// truncated
!GSTATUS: 
Current Time:  669              Temperature: 27
Reset Counter: 1                Mode:        ONLINE         
System mode:   LTE              PS state:    Not attached 
LTE band:      No band          LTE bw:      Unknown 
LTE Rx chan:   20819            LTE Tx chan: 4294967295
LTE CA state:  ACTIVE                   LTE Scell band:No band
LTE Scell bw:1.4 MHz            LTE Scell chan:1
EMM state:     Deregistered     No Cell        
RRC state:     RRC Idle       
IMS reg state: No Srv  

PCC RxM RSSI:  0                RSRP (dBm):  0
PCC RxD RSSI:  0                RSRP

// LATER also truncated
!GSTATUS: 
Current Time:  849		Temperature: 27
Reset Counter: 1		Mode:        ONLINE         
System mode:   LTE        	PS state:    Not attached 
LTE band:      No band		LTE bw:      Unknown 
LTE Rx chan:   20819		LTE Tx chan: 4294967295
LTE CA state:  ACTIVE      		LTE Scell band:No band
LTE Scell bw:1.4 MHz 		LTE Scell chan:1
EMM state:     Deregistered   	Attach Need

// LATER not truncated
!GSTATUS: 
Current Time:  914		Temperature: 27
Reset Counter: 1		Mode:        ONLINE         
System mode:   LTE        	PS state:    Not attached 
LTE band:      No band		LTE bw:      Unknown 
LTE Rx chan:   20819		LTE Tx chan: 4294967295
LTE CA state:  ACTIVE      		LTE Scell band:No band
LTE Scell bw:1.4 MHz 		LTE Scell chan:1
EMM state:     Deregistered   	No Cell        
RRC state:     RRC Idle       
IMS reg state: No Srv  		

PCC RxM RSSI:  0		RSRP (dBm):  0
PCC RxD RSSI:  0		RSRP (dBm):  0
SCC RxM RSSI:  0		RSRP (dBm):  0
SCC RxD RSSI:  0		RSRP (dBm):  0
Tx Power:      --		TAC:         515D (20829)
RSRQ (dB):     39.7		Cell ID:     00000002 (2)
SINR (dB):     


OK

B3

!GSTATUS: 
Current Time:  1265		Temperature: 27
Reset Counter: 1		Mode:        ONLINE         
System mode:   LTE        	PS state:    Not attached 
LTE band:      B3     		LTE bw:      20 MHz  
LTE Rx chan:   1600		LTE Tx chan: 4294967295
LTE CA state:  NOT ASSIGNED
EMM state:     Deregistered   	Attach Needed  
RRC state:     RRC Idle       
IMS reg state: No Srv  		

PCC RxM RSSI:  -75		RSRP (dBm):  -114
PCC RxD RSSI:  -71		RSRP (dBm):  -109
Tx Power:      --		TAC:         2786 (10118)
RSRQ (dB):     -17.1		Cell ID:     00400702 (4196098)
SINR (dB):     -5.6


OK

B7

!GSTATUS: 
Current Time:  752              Temperature: 27
Reset Counter: 1                Mode:        ONLINE         
System mode:   LTE              PS state:    Not attached 
LTE band:      B7               LTE bw:      20 MHz  
LTE Rx chan:   2950             LTE Tx chan: 4294967295
LTE CA state:  NOT ASSIGNED
EMM state:     Deregistered     Attach Needed  
RRC state:     RRC Idle       
IMS reg state: No Srv  

PCC RxM RSSI:  -76              RSRP (dBm):  -118
PCC RxD RSSI:  -76              RSRP (dBm):  -109
Tx Power:      --               TAC:         2786 (10118)
RSRQ (dB):     -12.6            Cell ID:     00400706 (4196102)
SINR (dB):      1.0


OK

B8

!GSTATUS: 
Current Time:  800              Temperature: 27
Reset Counter: 1                Mode:        ONLINE         
System mode:   LTE              PS state:    Not attached 
LTE band:      No band          LTE bw:      1.4 MHz 
LTE Rx chan:   0                LTE Tx chan: 4294967295
LTE CA state:  NOT ASSIGNED
EMM state:     Deregistered     No Cell        
RRC state:     RRC Idle       
IMS reg state: No Srv  

PCC RxM RSSI:  0                RSRP (dBm):  0
PCC RxD RSSI:  0                RSRP (dBm):  0
Tx Power:      --               TAC:         FFFF (65535)
RSRQ (dB):     0.0              Cell ID:     FFFFFFFF (4294967295)
SINR (dB):     


OK

B20

!GSTATUS: 
Current Time:  1002             Temperature: 27
Reset Counter: 1                Mode:        ONLINE         
System mode:   LTE              PS state:    Not attached 
LTE band:      No band          LTE bw:      1.4 MHz 
LTE Rx chan:   0                LTE Tx chan: 4294967295
LTE CA state:  INACTIVE                 LTE Scell band:No band
LTE Scell bw:Unknown            LTE Scell chan:0
EMM state:     Deregistered     No Cell        
RRC state:     RRC Idle       
IMS reg state: No Srv  

PCC RxM RSSI:  0                RSRP (dBm):  0
PCC RxD RSSI:  0                RSRP (dBm):  0
SCC RxM RSSI:  0                RSRP (dBm):  0
SCC RxD RSSI:  0                RSRP (dBm):  0
Tx Power:      --               TAC:         0000 (0)
RSRQ (dB):     0.0              Cell ID:     021D5E78 (35479160)
SINR (dB):     


OK

Index, Name,                        GW Band Mask     L Band Mask      TDS Band Mask
13, CUSTOMER,                       0000000000000000 0000000000080000 0000000000000000


OK

I then restarted and switched to “all bands” and it connected:

Index, Name,                        GW Band Mask     L Band Mask      TDS Band Mask
00, All bands                     000200             0000000001000000 - B3 (1700)
                                  0000000000800000 - B2 (1900)
                                  0000000000400000 - B1 (2100)

OK
!GSTATUS: 
Current Time:  541              Temperature: 39
Reset Counter: 1                Mode:        ONLINE         
System mode:   LTE              PS state:    Attached     
LTE band:      B3               LTE bw:      20 MHz  
LTE Rx chan:   1600             LTE Tx chan: 19600
LTE CA state:  INACTIVE                 LTE Scell band:B7     
LTE Scell bw:20 MHz             LTE Scell chan:2950
EMM state:     Registered       Normal Service 
RRC state:     RRC Connected  
IMS reg state: No Srv  

PCC RxM RSSI:  -83              RSRP (dBm):  -117
PCC RxD RSSI:  -78              RSRP (dBm):  -112
SCC RxM RSSI:  -91              RSRP (dBm):  -119
SCC RxD RSSI:  -88              RSRP (dBm):  -110
Tx Power:      --               TAC:         2786 (10118)
RSRQ (dB):     -14.6            Cell ID:     00400702 (4196098)
SINR (dB):      0.6


OK

After it connected, I restricted it to B3 again (since it connected on B3) and it reconnected successfully:

Index, Name,                        GW Band Mask     L Band Mask      TDS Band Mask
13, CUSTOMER,                       0000000000000000 0000000000000004 0000000000000000


OK

!GSTATUS: 
Current Time:  947              Temperature: 47
Reset Counter: 1                Mode:        ONLINE         
System mode:   LTE              PS state:    Attached     
LTE band:      B3               LTE bw:      20 MHz  
LTE Rx chan:   1600             LTE Tx chan: 19600
LTE CA state:  NOT ASSIGNED
EMM state:     Registered       Normal Service 
RRC state:     RRC Connected  
IMS reg state: No Srv  

PCC RxM RSSI:  -84              RSRP (dBm):  -116
PCC RxD RSSI:  -80              RSRP (dBm):  -111
Tx Power:      23               TAC:         2786 (10118)
RSRQ (dB):     -15.1            Cell ID:     00400702 (4196098)
SINR (dB):      1.4


OK

As summary,
Telekom SIM: NOK to connect with standalone B1, B3, B8,B20 (no B7 with this operator)
Orange SIM: OK to connect with B7+B3, B3+B7, but NOK to connect with standalone B1, B3,B7,B8,B20

I have no idea at all, it does not make sense that it works with LTE CA but not with single band

The summary is correct :frowning: thank you for your help!

Telekom SIM again (truncated):

!GSTATUS: 
Current Time:  345              Temperature: 29
Reset Counter: 1                Mode:        ONLINE         
System mode:   LTE              PS state:    Not attached 
LTE band:      B3               LTE bw:      20 MHz  
LTE Rx chan:   1798             LTE Tx chan: 19798
LTE CA state:  NOT ASSIGNED
EMM state:     Deregistered     PLMN Search    
RRC state:     RRC Idle       
IMS reg state: No Srv  

PCC RxM RSSI:  -76              RSRP (dBm):  -109
PCC RxD RSSI:  -76              RSRP (dBm):  -111
Tx Power:      --               TAC:         B7AF (47023)

I guess it’s best to have a variety of modems in case this happens with some providers. Thanks again!

Does it work with these apn in +cgdcont?

Yes, it works with the apn broadband, as opposed to internet which worked with the FIBOCOM.

I don’t understand why, but this issue is solved.

I learned a lot in this thread, I feel capable of doing a lot more debugging, so thank you for the learning experience!