XR60 not working after factory reset

[daniel.mihai.toma]

Hello,

We have purchased a Sierra Wireless XR60 router and it has stopped working.
It was working for 1 day, the firmware was updated to version 5.0.86 and some configuration tests were done.
The next day, we were able to connect to it, but when we performed a factory reset to restore all the settings, we could no longer connect.

We have tried configuring our computer via DHCP but the XR60 gives us an IP within the range of 169.254.71.xx.
If, on the other hand, we configure our computer with a static IP of type 192.168.1.10, we cannot connect to the XR60 either.

The LEDs are in this state:
The Power Led is Fixed and green.
The Cellular Led is Fixed and yellow.
The Wifi Led is flashing and green.

It also does not respond to ping.

Thank you

[jerdung]

Hi @daniel.mihai.toma,

Welcome to our community!

• Have you performed the factory reset as described in the AirLink OS guide? If using the reset button, did you HOLD BUTTON for 20 to 40 seconds and observe the POWER LED Fast flashing yellow?
  For more details, please refer to: Reboot and Reset - XR60-5.0 - Sierra Wireless
• Are you currently accessing the XR60 via Ethernet? Try using USB to see if you can connect to the XR configuration page.
  Please refer to the following link for details: Configuring USB Interfaces - XR60-5.0 - Sierra Wireless

Thanks,

[daniel.mihai.toma]

Hi,

Now we could finally do a proper factory reset (before we did only 15 seconds), and we could recover the connection with the router.

Thanks,
Daniel