WP7504 Modem in Offline Mode


As we are facing the issue while trying to connect to an LTE Network with and without sim, the Modem is still in OFFLINE Mode.

Manually we tried to set the Device Mode, it’s failing to set the Device Mode.

As we didn’t face this issue Previously in more than 30 units.

Also, some are showing in Low Power Mode and in that AT Commands are not getting worked but Modem is getting detected.

Please find the attachment for the OFFLINE Mode Modem’s Logs.
LTE_Modem_In_Offline.txt (26.7 KB)

Please find the attachment for the AT Commands for your reference (Includes PCINFO, status.etc…)
AT_Commands.txt (1.81 KB)

This problem needs a detailed technical analysis. Please contact your Technical support in SWI to provide you the solution.

Thanks & Regards,