Em7430 usb 3.0 interface not detected

Hi,
I have designed a custom board with EM7430 module with USB 2.0 and USB 3.0 interface to Nvidia TX2 SOM which runs on linux OS, at board bring-up, on ls usb command , the module gets detected under USB 2.0 but USB 3.0 is not detected. sim card is detected, and can able to connect to network with USB 2.0 but the issue is that i cant able to communicate with the module in USB 3.0 interface as the datasheet has USB 3.0 lines in it. Can anyone help me out with this

Thanks
Sathiya

I don’t see problem with EM7455 to have USB3.0:

[117630.137678] usb 4-1: Product: EM7455
[117630.137684] usb 4-1: Manufacturer: Sierra Wireless, Incorporated
[117630.138977] usb 4-1: Enable of device-initiated U1 failed.
[117630.139285] usb 4-1: Enable of device-initiated U2 failed.
[117630.139515] usb 4-1: Disable of device-initiated U1 failed.
[117630.139656] usb 4-1: Disable of device-initiated U2 failed.
[117630.140010] usb 4-1: Enable of device-initiated U1 failed.
[117630.140339] usb 4-1: Enable of device-initiated U2 failed.
[117630.140528] usb 4-1: Disable of device-initiated U1 failed.
[117630.140665] usb 4-1: Disable of device-initiated U2 failed.
[117630.141195] GobiSerial 4-1:1.0: GobiSerial converter detected
[117630.141460] usb 4-1: GobiSerial converter now attached to ttyUSB0
[117630.141834] usb 4-1: Enable of device-initiated U1 failed.
[117630.142090] usb 4-1: Enable of device-initiated U2 failed.
[117630.142334] usb 4-1: Disable of device-initiated U1 failed.
[117630.142468] usb 4-1: Disable of device-initiated U2 failed.
[117630.142778] usb 4-1: Enable of device-initiated U1 failed.
[117630.143030] usb 4-1: Enable of device-initiated U2 failed.
[117630.143149] usb 4-1: Disable of device-initiated U1 failed.
[117630.143251] usb 4-1: Disable of device-initiated U2 failed.
[117630.143726] GobiSerial 4-1:1.2: GobiSerial converter detected
[117630.143909] usb 4-1: GobiSerial converter now attached to ttyUSB1
[117630.144203] usb 4-1: Enable of device-initiated U1 failed.
[117630.144458] usb 4-1: Enable of device-initiated U2 failed.
[117630.144654] usb 4-1: Disable of device-initiated U1 failed.
[117630.144756] usb 4-1: Disable of device-initiated U2 failed.
[117630.145032] usb 4-1: Enable of device-initiated U1 failed.
[117630.145272] usb 4-1: Enable of device-initiated U2 failed.
[117630.145395] usb 4-1: Disable of device-initiated U1 failed.
[117630.145490] usb 4-1: Disable of device-initiated U2 failed.
[117630.146005] GobiSerial 4-1:1.3: GobiSerial converter detected
[117630.146193] usb 4-1: GobiSerial converter now attached to ttyUSB2
[117630.146425] usb 4-1: Enable of device-initiated U1 failed.
[117630.146662] usb 4-1: Enable of device-initiated U2 failed.
[117630.146832] usb 4-1: Disable of device-initiated U1 failed.
[117630.146942] usb 4-1: Disable of device-initiated U2 failed.
[117630.147797] GobiNet 4-1:1.8 eth1: register ‘GobiNet’ at usb-0000:00:14.0-1, GobiNet Ethernet Device, 32:28:d5:57:f8:98
[117630.148399] USB Speed : USB 3.0
[117630.148684] usb 4-1: Enable of device-initiated U1 failed.
[117630.148950] usb 4-1: Enable of device-initiated U2 failed.
[117642.315718] creating qcqmi0
[117642.315962] RawIP mode
owner@CNHKG-EX-001367:~/legato/packages/legato.framework.18.6.4.wp85-wp750x-201811231214/resources/legato$ ls /dev/ttyUSB*
/dev/ttyUSB0 /dev/ttyUSB1 /dev/ttyUSB2
owner@CNHKG-EX-001367:~/legato/packages/legato.framework.18.6.4.wp85-wp750x-201811231214/resources/legato$ lsusb -t
/: Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
|__ Port 1: Dev 3, If 0, Class=Vendor Specific Class, Driver=GobiSerial, 5000M
|__ Port 1: Dev 3, If 2, Class=Vendor Specific Class, Driver=GobiSerial, 5000M
|__ Port 1: Dev 3, If 3, Class=Vendor Specific Class, Driver=GobiSerial, 5000M
|__ Port 1: Dev 3, If 8, Class=Vendor Specific Class, Driver=GobiNet, 5000M
/: Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/15p, 480M
|__ Port 7: Dev 2, If 0, Class=Vendor Specific Class, Driver=, 12M
|__ Port 11: Dev 3, If 0, Class=Wireless, Driver=btusb, 12M
|__ Port 11: Dev 3, If 1, Class=Wireless, Driver=btusb, 12M
|__ Port 12: Dev 4, If 0, Class=Video, Driver=uvcvideo, 480M
|__ Port 12: Dev 4, If 1, Class=Video, Driver=uvcvideo, 480M
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/3p, 480M
|__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/8p, 480M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/3p, 480M
|__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/6p, 480M
owner@CNHKG-EX-001367:~/legato/packages/legato.framework.18.6.4.wp85-wp750x-201811231214/resources/legato$

hi,
Thanks for your reply, we are using EM7430 module in our design, is EM7430 and EM 7455 are the same? Also does EM7430 supports USB 3.0 interface?

Thanks
Sathiya

I think so, you can check the product technical specification of EM7430.

@sathiyanarayanan.l,

Yes EM7430 and EM7455 are the same.

Regards

Matt